XEF Operations Manager

3 months ago

bangalore, India Xiaomi India Full time
Position: XEF Operations Manager – GTM Partnership
Location: Bangalore, India
Report to: Senior Manager
Job Responsibilities:
The Operations Manager for Xiaomi Easy Finance is responsible for overseeing the end-to-end operations of the XEF program. This role involves negotiating, onboarding, and managing NBFC/fintech partners, collaborating with internal cross-functional teams to enhance the program, driving XEF adoption in offline and online sales channels, and achieving sales targets. Additionally, the Operations Manager manages day-to-day operations related to partner onboarding, drives usage of XEF, and handles consumer experience and escalations effectively.
Job Duties:
• Oversee end-to-end operations of the Xiaomi Easy Finance program, ensuring smooth functioning and efficiency.
• Handle negotiations, onboarding, and management of NBFC/fintech partners for XEF, fostering strong partnerships.
• Collaborate with partners providing device locking technology, ensuring seamless integration and functionality.
• Work closely with internal cross-functional teams (Sales, Finance, Legal, Marketing, Phone GTM) to enhance the XEF program, aligning efforts towards common goals.
• Collaborate with HQ and India tech teams to onboard new devices on XEF, expanding the program's reach and offerings.
• Drive XEF adoption in both offline and online sales channels, implementing strategiesto increase usage and visibility.
• Achieve monthly and annual sales targets for XEF, monitoring performance and implementing corrective measures when necessary.
• Manage day-to-day operations related to partner (Retailers) onboarding, drive usage of XEF, and ensure adoption trends meet expectations, ensuring smooth operations and optimal utilization.
• Work closely with promoters in offline stores to drive XEF adoption, providing support and guidance as needed.
• Handle consumer experience and escalations efficiently, addressing issues promptly and ensuring high levels of customer satisfaction.
Desired Candidate Profile:
• At least 5 years of experience in reputed NBFCs with a focus on consumer loan segments.
• Preferably experienced in consumer loan segments for smartphones.
• Strong negotiation and relationship management skills.
• Excellent communication and interpersonal abilities.
• Proven track record of achieving sales targets and driving business growth.
• Ability to work collaboratively in a cross-functional team environment.
• Analytical mindset with the ability to interpret data and make strategic decisions.
• Problem-solving skills and the ability to handle escalations effectively.
Experience - 8 years and above
Skills – Digital lending, Consumer Loans, Consumer Lending, mobile financing, BNPL Expertise

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