Expert Technical Support Specialist
2 weeks ago
Job OverviewWe are seeking a highly skilled Technical Support Engineer to join our team. This role will involve providing expert technical support for the Talkdesk platform, working closely with internal IT and business teams to implement and maintain integrations with CRM and other enterprise tools.Key Responsibilities:Provide Level 2 technical support for Talkdesk platform incidents and service requests.Assist in Talkdesk setup, configuration, and deployment activities across various business units.Work with internal IT and business teams to implement and maintain Talkdesk integrations with CRM and other enterprise tools (e.g., Salesforce, ServiceNow).Manage and resolve escalations related to call routing, IVR, queues, agent configurations, and reporting dashboards.Support prompt engineering and AI-driven workflow optimization, if applicable.Collaborate with Talkdesk and customer support teams for escalations or advanced issue resolution.Document processes, configuration changes, and best practices.Provide periodic reports on performance metrics, issues, and resolutions.Ensure compliance with security, privacy, and operational standards.Requirements:Minimum 5+ years of experience in Contact Center / Unified Communications solutions.Proven hands-on experience with Talkdesk platform – setup, configuration, and troubleshooting.Knowledge of IVR design, call routing, and integration with CRM platforms.Experience with prompt engineering or AI-enabled conversation flows (advantageous).Strong understanding of SaaS applications, cloud-based telephony systems, and APIs.Excellent communication and customer interaction skills.Fluent in French and English (verbal and written).Please note that this is not an exhaustive list of responsibilities and requirements.
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Technical Support Specialist
1 week ago
kurnool, India beBeeTechnical Full timeJob Role: Technical Support SpecialistWe're seeking a skilled Technical Support Specialist to join our team.You will be responsible for providing expert technical assistance to customers, troubleshooting complex issues, and collaborating with cross-functional teams to resolve technical problems efficiently.Key Responsibilities:Serve as a primary escalation...
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Technical Support Specialist
2 weeks ago
kurnool, India beBeeSpecialist Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team.This is an exciting opportunity for someone who wants to make a real impact in a fast-paced and dynamic environment.As a Technical Support Specialist, you will play a key role in shaping our commitment to excellent and highly available service delivery.Key...
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Technical Support Specialist
1 week ago
kurnool, India beBeeCustomer Full timeAbout the RoleThe Technical Support Specialist provides customer support for MEDIT products, attends events, updates knowledge base materials, and interacts with customers online and in person.This role is responsible for handling service tickets via email, live chat, remote support, and phone calls for assigned regions. The specialist must process English...
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Expert Infor LX Support Specialist
5 days ago
kurnool, India beBeeInforSupport Full timeThis is a permanent remote position with excellent benefits.Notice period - less than 30 days, ideal for immediate start-ups.The role is titled Infor LX Support Consultant, with a focus on providing expert support and guidance.Experience: 4-5+ years in Infor LX ERP required.The job is fully remote, allowing for flexibility and work-life balance.We are...
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Online Technical Support Expert
2 weeks ago
kurnool, India beBeeCustomer Full timeJob OverviewThe On-line Service Specialist is responsible for providing top-notch online telephonic support to customers with technical queries from the Australian market. This role involves timely updates on customer complaints via ticketing tools or other systems, as advised by management.
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Senior IT Technical Specialist
3 days ago
kurnool, India beBeeTechnical Full timeWe are seeking a Senior IT Technical Specialist to join our team. The ideal candidate will have extensive experience in designing and implementing technical solutions for HR applications.Key Responsibilities:Develop technical designs to enhance system functionalityCollaborate with developers to deliver projects on time and within budgetAnalyze complex...
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Help Desk Technical Support Specialist
2 weeks ago
kurnool, India beBeeTechnical Full timeTechnical Support Specialist Job DescriptionThe primary role of the Technical Support Specialist is to provide timely and effective technical assistance to users via various communication channels. This involves troubleshooting, resolving incidents, and escalating unresolved issues to higher support levels.Log all incidents, service requests, and actions in...
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Senior Technical Support Specialist
2 weeks ago
kurnool, India beBeeITSpecialist Full timeJob OverviewWe are seeking a skilled IT engineer to provide remote technical support, manage onboarding and offboarding processes, maintain documentation for IT procedures, and ensure secure and reliable IT operations.Provide expert technical assistance to resolve hardware, software, and connectivity issues.This role involves managing user accounts and...
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Web Application Technical Support Specialist
1 week ago
kurnool, India beBeeTechnical Full timeTechnical Support RoleWe are seeking a skilled Technical Support Engineer to join our team. This individual will be responsible for providing expert technical support to internal and external users, including customer service teams, clients, and partners.The ideal candidate will have a strong background in tech support for web-based business applications...
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IT Support Specialist
1 week ago
kurnool, India beBeeHelpDesk Full timeJob Opportunity:We are seeking an IT Help Desk Specialist to provide high-quality support to our users. The ideal candidate will strive to meet or exceed all service level agreement goals by responding to incoming requests for assistance from users experiencing problems.Troubleshoot, analyze, resolve, track, escalate, and document various technical issues...