Technical Support Specialist

1 week ago


kurnool, India beBeeTechnical Full time

Job Role: Technical Support SpecialistWe're seeking a skilled Technical Support Specialist to join our team.You will be responsible for providing expert technical assistance to customers, troubleshooting complex issues, and collaborating with cross-functional teams to resolve technical problems efficiently.Key Responsibilities:Serve as a primary escalation point for customer-reported technical issues.Investigate and debug issues involving platform functionality, integrations (ERP, SSO, APIs), data discrepancies, and user configuration.Collaborate with engineering and product teams to escalate and resolve bugs, and ensure timely communication to the customer.Requirements:Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field — or equivalent experience.5+ years of experience in a technical support, product support, or similar customer-facing technical role (preferably in a SaaS environment).Strong problem-solving skills with an analytical mindset.Experience with ticketing tools like Zendesk, Jira, or Freshdesk.About This Opportunity:Work with a forward-thinking, global SaaS team supporting leading enterprise customers.Collaborate closely with Product, Engineering, and Customer Success in a truly cross-functional environment.Enjoy a flexible, remote-first culture that values ownership, autonomy, and continuous learning.What You'll Get:A challenging role with opportunities for growth and professional development.A collaborative work environment with a talented team of professionals.The chance to make a real impact on the success of our customers.Let's Talk:We're excited to hear from you



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