IT Support Specialist

1 week ago


kurnool, India beBeeHelpDesk Full time

Job Opportunity:We are seeking an IT Help Desk Specialist to provide high-quality support to our users. The ideal candidate will strive to meet or exceed all service level agreement goals by responding to incoming requests for assistance from users experiencing problems.Troubleshoot, analyze, resolve, track, escalate, and document various technical issues (i.e., software, hardware, and client-specific applications)Document customer requests in the appropriate issue tracking systemRoute tickets accurately to client-level support when neededKey Responsibilities:Excellent written and verbal communication skillsStrong problem-solving skills and decision-making abilityEffective listening and probing question skillsFlexibility to accommodate help desk hours of operation, 24 hours a day, seven days a week, including holidaysAbility to learn and apply technical information in a fast-paced environmentNote: This is a challenging role that requires strong technical skills and excellent communication skills. If you are a motivated individual who enjoys working in a team environment, we encourage you to apply.



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