Unified Communications Engineer – AV Systems

Senior Principal Software Engineer - IT Be a part of a team that's ensuring Dell Technologies' product integrity and customer satisfaction. Our IT Software Engineer team turns business requirements into technology solutions by designing, coding and testing/debugging applications, as well as documenting procedures for use and constantly seeking quality improvements.Join us to do the best work of your career and make a profound social impact as a Senior Principal Software Engineer - IT on our Software Engineer-IT Team in Bangalore.What you'll achieveWe are seeking a highly skilled and motivated IT Engineer to join our Unified Communications team, specializing in conference room technology and collaboration platforms such as Microsoft Teams and Zoom. This role will be responsible for designing, implementing, and supporting AV and conferencing solutions across our enterprise, ensuring seamless communication experiences for in-person and hybrid meetings.You will:Design, deploy, and maintain conference room AV systems including cameras, microphones, speakers, control systems, and displays.Configure and support Microsoft Teams Rooms (MTR) and Zoom Rooms, including hardware integration and software updates.Collaborate with internal stakeholders to define UC requirements and deliver scalable, user-friendly solutions. Troubleshoot and resolve issues related to video conferencing, network connectivity, and AV hardware.Manage vendor relationships and coordinate installations, upgrades, and maintenance. Monitor system performance and usage metrics to optimize user experience and reliability.Document configurations, procedures, and support guides for internal teams. Stay current with UC technology trends and recommend improvements.Take the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:Essential RequirementsBachelor's degree in information technology, Computer Science, or related field (or equivalent experience) with 12-18 years of experience in Unified Communications or AV engineering.Hands-on experience with Microsoft Teams Rooms and Zoom Rooms. Strong understanding of AV technologies (Crestron, Logitech, Poly, Cisco, etc.).Familiarity with NDI, SDI, HDMI, and IP-based video transmission.Experience with network protocols and troubleshooting tools.Excellent problem-solving and communication skills.Desirable RequirementsCertifications: Microsoft Teams Rooms, Zoom Rooms, CTS, or CCNA. Experience with cloud-based UC platforms and integrations (e.g., Exchange, Intune, Azure AD).Knowledge of scripting or automation tools (PowerShell, Python).Experience with remote monitoring and management platforms (e.g., Crestron XiO Cloud, Zoom Admin Portal)Who we areWe believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.Application closing date: 20-Oct-25Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.