Technical Liaison

2 days ago

bangalore, India beBeeLiaison Full time

At the forefront of growth and innovation, we seek a seasoned Technical Liaison to join our esteemed team. As the primary technical bridge between us and our valued clients, you will be instrumental in fostering seamless onboarding journeys and post-go-live experiences.Responsibilities will include:Acting as the primary point of contact for all technical matters, ensuring swift issue resolution and client satisfaction.Collaborating with client IT and integration teams to drive successful API and platform integrations.Tracking and reporting on bugs, escalations, and release rollouts to maintain stakeholder alignment.Creating dashboards, alerts, and monitoring system health to anticipate potential issues.Providing valuable insights to Product & Engineering, informing product improvements and enhancements.A successful candidate will possess:3-5 years of experience in technical client success, solution engineering, or tech-heavy account management.Strong knowledge of web technologies (APIs, applications, network & security protocols).The ability to translate technical jargon into actionable business impact.Hands-on skills in SQL, logs monitoring tools (Kibana, Stackdriver, CloudWatch), and dashboards/alerts (Metabase, Grafana, Prometheus).Understanding of BFSI priorities – uptime, security, compliance – and alignment with product capabilities.Effective communication skills to engage directly with client tech teams during integrations.This role offers:A chance to work in a dynamic problem-solving environment where every challenge is an opportunity to showcase ownership.Opportunities to engage with high-profile BFSI clients, driving meaningful outcomes and growth.Professional development through collaboration with cross-functional teams.Desired qualifications include:Scripting language proficiency (Elixir/Python).Experience working with cloud platforms (AWS, Azure, GCP).What Your Day Would Look Like...Key Responsibilities:Smooth Onboarding and Post-Go-Live Journeys.Troubleshooting Issues via FreshDesk, Tickets, or Email.Driving Seamless API and Platform Integrations.Tracking and Reporting on Bugs and Escalations.Monitoring System Health and Anticipating Potential Issues.Informing Product Improvements through Valuable Insights.Sound like the perfect fit? Join us todayKey Skills: Liaison Client Success Technical Account Management Solution Engineering Integration Monitoring Analytics Problem-Solving

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