Technical Account Manager

21 hours ago

bangalore, India OneXtel Full time

About the roleWe are seeking a dynamic and experienced Technical Account Manager (TAM) to join our Business & Growth-Enterprise team. The TAM will serve as a key point of contact for our enterprise customers, ensuring successful deployment, adoption, and optimization of our communication solutions. This role requires a blend of technical expertise, project management, and customer engagement skills.Key Responsibilities• Act as a dedicated technical liaison between customers and internal teams,ensuring seamless service delivery and issue resolution.• Build and maintain strong, long-term relationships with key clients to fostertrust and loyalty with regular in person meetings with CXO's.• Understand the unique needs, goals, and business objectives of each keyaccount.• Coordinate with cross-functional teams (Product, Engineering, Support, andOperations) to address customer requirements and resolve technicalchallenges.• Lead the onboarding process for new clients, ensuring successful integrationwith our CPaaS solutions.• Develop strategic plans to align Onextel products and services with clientneeds, aiming to increase client satisfaction and profitability.• Act as the main point of contact for clients to address issues, handlecomplaints, and resolve problems effectively.• Provide technical training and documentation to clients to enhance productunderstanding and usage.• Lead sales negotiations with critical clients and identify opportunities for up-selling and cross-selling.• Serve as a liaison between the client and various internal departments, suchas marketing, sales, and logistics, to ensure seamless service delivery.3Job Description | Onextel Limited• Monitor key account metrics, analyze data, and provide reports to topmanagement.• Assist in the development and execution of service improvement plans.• Analyze customer feedback and usage data to identify opportunities forupselling and cross-selling additional services.• Ensure deadlines are met and that clients receive the correct products andservices on time.• Stay updated on CPaaS industry trends and emerging technologies to providestrategic guidance to customers.Required Skills and Qualifications:• Bachelor’s degree in Computer Science, Information Technology, or a relatedfield.• 5-7 years of experience in Technical Account Management, Service Delivery,or a similar customer-facing technical role, preferably in CPaaS, Telecom, orSaaS domains.• Strong understanding of messaging technologies (SMS, Voice, WhatsApp,RCS, APIs) and cloud communication platforms.• Hands-on experience with API integrations (REST/SOAP), SMPP, andtroubleshooting tools.• Excellent project management and organizational skills with the ability tomanage multiple accounts simultaneously.• Strong problem-solving skills with a proactive and customer-centric approach.• Exceptional communication and interpersonal skills to build trustedrelationships with customers and internal teams.• Ability to work in a fast-paced, dynamic environment and adapt to changingcustomer needs.Preferred Qualifications:• Knowledge of DLT compliance, telecom regulations, and security standards inIndia.• Certifications in project management (PMP, ITIL) or cloud technologies.• Experience with monitoring and reporting tools.

  • Technical Accounting Manager

    19 hours ago

    bangalore, India RingCentral Full time

    We’re looking for a self-motivated, detail-oriented, and technically proficient Technical Accounting & Financial Reporting Manager. This individual will play a key role in supporting complex accounting matters, building scalable processes, collaborating cross-functionally, and contributing to a strong internal control and reporting environment that meets...

  • Technical Account Manager

    10 hours ago

    bangalore, India OneXtel Full time

    About the role We are seeking a dynamic and experienced Technical Account Manager (TAM) to join our Business & Growth-Enterprise team. The TAM will serve as a key point of contact for our enterprise customers, ensuring successful deployment, adoption, and optimization of our communication solutions. This role requires a blend of technical expertise, project...

  • Technical Account Manager

    1 week ago

    bangalore, India SHIELD Full time

    SHIELD is a device-first risk AI platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activities. SHIELD identifies the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable risk intelligence, empowering businesses to stay ahead of new and unknown fraud threats. We are...

  • Technical Account Manager

    22 hours ago

    bangalore, India OneXtel Full time

    About the roleWe are seeking a dynamic and experienced Technical Account Manager (TAM) to join our Business & Growth-Enterprise team. The TAM will serve as a key point of contact for our enterprise customers, ensuring successful deployment, adoption, and optimization of our communication solutions. This role requires a blend of technical expertise, project...

  • Technical Account Manager

    1 week ago

    bangalore, India Okta Full time

    Get to know OktaOkta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.At Okta, we celebrate a variety of...

  • Technical Account Manager

    5 days ago

    bangalore, India Astra Security Full time

    About Astra: Astra is a cybersecurity SaaS company that makes pentests simple with its AI-led Offensive Pentest Platform. Our continuous vulnerability scanner emulates hacker behavior with over 15,000 security tests, enabling CTOs and CISOs to achieve continuous security at scale, remediate vulnerabilities faster, and seamlessly embed security into DevOps...

  • Cloud Technical Account Manager

    6 days ago

    bangalore, India Check Point Software Full time

    Check Point is looking for a promising and brilliant Cloud Technical Account Manager.Major ResponsibilitiesManage a book of large Enterprise customers, be responsible for account health, renewal, and revenue growth. Guide product adoption to achieve business outcomes by gaining a deep understanding of typical business challenges faced by our customers and...

  • Technical Account Manager

    2 weeks ago

    bangalore, India RPS Consulting Pvt. Ltd. Full time

    About the Company RPS Consulting Pvt Ltd, an NIIT Group Company, is a leading enterprise IT training provider headquartered in Bangalore, established in 2006.We specialize in delivering world-class technical training and professional certifications to enterprises across India and globally. Our offerings span across 32+ OEM technologies including AWS,...

  • Cloud Technical Account Manager

    7 days ago

    bangalore district, India Check Point Software Full time

    Check Point is looking for a promising and brilliant Cloud Technical Account Manager. Major Responsibilities Manage a book of large Enterprise customers, be responsible for account health, renewal, and revenue growth. Guide product adoption to achieve business outcomes by gaining a deep understanding of typical business challenges faced by our customers and...

  • IN-Technical Account Advisor

    1 week ago

    bangalore, India Blue Yonder Full time

    Overview: • Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to Work".• At Blue Yonder we are customer-focused, results driven and have a relentless spirit for learning. We are during transforming our service offering from a on-premise model to a SaaS model. We are looking to grow our team of...