Technical Account Manager
6 days ago
Our Client: A leading global e-commerce SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers. It provides tools for shipment tracking, returns management, delivery analytics, and automated customer engagement. Trusted by thousands of brands worldwide, the platform helps businesses improve customer satisfaction, streamline logistics, and enhance overall delivery experiences.Title: Technical Account ManagerLocation: BangaloreEducation: Preferred computer science background (preferably B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT)Experience: 4-8 yearsAbout the Role: The Technical Account Manager is the primary technical contact for enterprise clients, responsible for complete technical setup, configuration, and migration. The role involves troubleshooting, managing API queries, and ensuring smooth operations. It requires cross-functional collaboration (CS, Engineering, Ops, Product) and the ability to simplify technical concepts to deliver timely, effective solutions.Roles & Responsibilities:Lead end-to-end technical setup and configuration for enterprise customers.Provide ongoing technical support to ensure smooth operations and customer satisfaction.Manage and execute migration processes for enterprise accounts, ensuring minimal downtime and seamless transitions.Act as the primary technical contact for enterprise clients, addressing escalated issues and managing complex scenarios.Handle technical queries, including API-related requests, and track resolution progress.Partner with Customer Success teams across regions to align on customer needs and goals.Participate in team meetings to ensure consistent customer support and shared success strategies.Work with Operations, Engineering, and Product Marketing teams to stay updated on platform changes.Communicate platform updates and relevant changes effectively to enterprise clients.Requirement:4+ years experience in customer-facing technical roles in either SaaS, ecommerce, or marketing automation technologyExperience working with clients, product, ops, and engineering teams—with the ability to break down complex concepts to non-technical stakeholdersAbility to prioritize, multi-task, and perform effectively under pressureAptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical featuresStrong knowledge of business processes (Sales, Service, Marketing, Support) business applications and automationAbility to grasp customer’s needs and suggest timely solutionsExecutive level interpersonal, project management, communication, and problem-solving skillsExcellent written and verbal communication and presentation skills.
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Technical Account Manager
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bangalore, India JIACH Energy Solutions Full timeCompany Description JIACH Energy Solutions (JES) is a leading provider of equipment and services specializing in drilling, completion, and production. The company operates out of UAE-Dubai, Saudi Arabia, and India, and supplies a range of products including drilling-rig equipment, downhole tools, and artificial lift solutions. JES also offers cost-effective...
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Technical Account Manager
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Technical account manager
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bangalore, India Hireginie Full timeA leading global e-commerce Saa S platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers. It provides tools for shipment tracking, returns management, delivery analytics, and automated customer engagement. Trusted by thousands of brands worldwide, the platform helps businesses improve customer satisfaction,...
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Technical Account Manager
5 days ago
bangalore, India Hireginie Full timeOur Client: A leading global e-commerce SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers. It provides tools for shipment tracking, returns management, delivery analytics, and automated customer engagement. Trusted by thousands of brands worldwide, the platform helps businesses improve customer...
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Technical Account Manager
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bangalore, India Hireginie Full timeOur Client: A leading global e-commerce SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers. It provides tools for shipment tracking, returns management, delivery analytics, and automated customer engagement. Trusted by thousands of brands worldwide, the platform helps businesses improve customer...
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Technical Account Manager
2 days ago
bangalore, India OneXtel Full timeAbout the roleWe are seeking a dynamic and experienced Technical Account Manager (TAM) to join our Business & Growth-Enterprise team. The TAM will serve as a key point of contact for our enterprise customers, ensuring successful deployment, adoption, and optimization of our communication solutions. This role requires a blend of technical expertise, project...
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Technical Account Manager
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bangalore, India OneXtel Full timeAbout the roleWe are seeking a dynamic and experienced Technical Account Manager (TAM) to join our Business & Growth-Enterprise team. The TAM will serve as a key point of contact for our enterprise customers, ensuring successful deployment, adoption, and optimization of our communication solutions. This role requires a blend of technical expertise, project...
