Technical Incident Manager

13 hours ago


bangalore, India KPG99 INC Full time

Job Posting Title: Technical Incident ManagerLocation : RemoteDuration : 6-12 MonthsShift:- 9am-6pm EDTJob Description Summary: Technical Incident Manager provides operational support for the availability of Candescent’s Digital Banking service offerings across multiple cloud environments. Engages with the people and processes to monitor and maintain the availability of our environments and to restore normal service operation as quickly as possible to minimize the impact to business operations when incidents occur. Coordinates and drives incidents based on ITIL Incident Management.Responsibilities:· Participate in incident reviews (Problem Management)· Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable· Maintain a strong working understanding of Candescent software as a service (SaaS) products, systems, and architecture· Act as liaison between Availability Operations, Site Reliability Engineering (SRE), and Product Development· Ensure SRE has met all technical requirements for operational readiness of SaaS offeringsRequirements:· Proven incident management experience· Leadership experience· Outstanding communications skills, both written and verbal (English)· Strong team-oriented attitude· Broad IT knowledge and experience· Excellent troubleshooting skills with experience· Strong Understanding of Information Technology Infrastructure Library (ITIL) practices· Working knowledge of Linux & Windows operating systems· Minimum rudimentary understanding of cloud technologyThanks and RegardsAshish Tripathi || US IT RecruiterKPG99,INC ashish@kpgtech.com| www.kpgtech.com3240 E State, St Ext | Hamilton, NJ 08



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