Incident Manager
3 days ago
SourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities:Work closely with other IT and business teams to ensure seamless coordination during incidents.Participate in on-call rotations and provide support during major incidents and outages.Contribute to the development and maintenance of the incident management knowledge base.Manage every aspect of incident management which includes but not limited to ticket monitoring, assignments, escalation management, providing support/resolution with in SLA and most importantly ticket tracking, reporting and analytics using SQL and JQL queries.Timely handling of P1/P2 -Business-critical issues and managing customer escalations to resolution, following standard processes, documentation and reporting.Requirement:Driving the zoom/collaboration calls with Reporters/SREs/OEMs/Vendors for effective and speedy resolution. Act as the primary point of contact for all platform operational incidents.Improve number of issues closed, problem resolved, average time to resolve issue, average time between issues, time taken to provide WA/Temp Fix.Problem Management: identifying repetitive issues, and driving the RCA with a permanent fix, which results in timely delivery and quality of service.Sound knowledge and experience cloud infrastructure project or operations especially CVIM and K8s cloud platform.Expert level knowledge in incident management reporting like incident trend, RCA categorization for multiple review meetings like (weekly KPI, bi-weekly/monthly/qtrly/yearly reviews with BU head/CTO).Must be ITIL certified or able to understand complete ITSM framework for effective incident management and other aspects of ITSM like access/release/change/problem management.Basic understanding of Linux and Kubernetes.Drive end-to-end solution/resolution of the Issue raised by the Application team and managing inventory of all the known errors.Qualifications:Bachelor's degree in Computer Science, Information Technology, or a related field.Proven experience in incident management, preferably in a platform operations environment.Strong understanding of ITIL or other incident management frameworks.Excellent problem-solving and analytical skills.Ability to work effectively under pressure and manage multiple priorities.Strong communication and interpersonal skills.Experience with incident management tools and ticketing systems (e.g., ServiceNow, JIRA).Knowledge of platform technologies and infrastructure (e.g., cloud services, databases, networking) is a plus.Preferred - Female
-
Major Incident Manager
2 weeks ago
bangalore, India Cognizant Full timePosition Title: Major Incident ManagerGrade: SA / MJob OverviewThe Major Incident Manager leads the response to high-impact incidents that significantly affect business operations. This role acts as the command center during major disruptions, ensuring rapid resolution, clear communication, and effective coordination across teams.Key ResponsibilitiesMajor...
-
Major Incident Manager
2 days ago
bangalore, India Cognizant Full timePosition Title: Major Incident ManagerGrade: SA / MJob OverviewThe Major Incident Manager leads the response to high-impact incidents that significantly affect business operations. This role acts as the command center during major disruptions, ensuring rapid resolution, clear communication, and effective coordination across teams.Key ResponsibilitiesMajor...
-
Major Incident Manager
1 week ago
Bangalore, India Cognizant Full timePosition Title: Major Incident Manager Grade: SA / M Job Overview The Major Incident Manager leads the response to high-impact incidents that significantly affect business operations. This role acts as the command center during major disruptions, ensuring rapid resolution, clear communication, and effective coordination across teams. Key Responsibilities...
-
Major Incident Manager
1 week ago
bangalore, India Cognizant Full timePosition Title: Major Incident Manager Grade: SA / M Job Overview The Major Incident Manager leads the response to high-impact incidents that significantly affect business operations. This role acts as the command center during major disruptions, ensuring rapid resolution, clear communication, and effective coordination across teams. Key Responsibilities...
-
Critical incident Management
4 days ago
bangalore, India HCLTech Full timeJob Title: Major/Critical Incident Manager Experience: 6–8 years Certification: ITIL V3/V4 (Preferred)The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely engagement...
-
Critical incident Management
2 days ago
bangalore, India HCLTech Full timeJob Title: Major/Critical Incident ManagerExperience: 6–8 yearsCertification: ITIL V3/V4 (Preferred)The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely engagement...
-
Major Incident Manager
4 weeks ago
bangalore, India Tata Consultancy Services Full timeTCS hiring!! Role: MIM Location: Bangalore Experience: 4-6 Must Have: • Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement - Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2) - Owneing the Major...
-
Devops + Incident Management
1 week ago
Bangalore, India Zyoin Group Full timeJob Title: Devops + Incident Management Experience Range: 6 to 11 Years Skills : Devops, Incident Management, L2 / L3 Support, Bash, CI/CD, Powershell, Fintech Exp. Notice - Immediate to 30 Days. This role is part of our Service Operations function that ensures the stability, resilience, and quality of IT services through strong operational governance and...
-
Technical Incident Manager
13 hours ago
bangalore, India KPG99 INC Full timeJob Posting Title: Technical Incident ManagerLocation : RemoteDuration : 6-12 MonthsShift:- 9am-6pm EDTJob Description Summary: Technical Incident Manager provides operational support for the availability of Candescent’s Digital Banking service offerings across multiple cloud environments. Engages with the people and processes to monitor and maintain the...
-
CSS Incident Manager
1 week ago
bangalore, India Atlassian Full timeOverviewWorking at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part...
