Technical Incident Manager
11 hours ago
Title: Technical Incident Manager (ITIL)Location : RemoteDuration : ContractJob Description Summary: Technical Incident Manager provides operational support for the availability .Digital Banking service offerings across multiple cloud environments. Engages with the people and processes to monitor and maintain the availability of our environments and to restore normal service operation as quickly as possible to minimize the impact to business operations when incidents occur. Coordinates and drives incidents based on ITIL Incident Management.Responsibilities:Act as a driver and/or primary point of contact for all major incidentsResponsible for the effective implementation of the Incident Management process and carries out the respective reporting procedureProvide guidance to the incident participantsResponsible for communicating incident details to the businessMonitor the incidents to ensure that the Service Level Agreement are respectedEnsure the closure of all incident recordsParticipate in incident reviews (Problem Management)Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicableMaintain a strong working understanding of CLIENT software as a service (SaaS) products, systems, and architectureAct as liaison between Availability Operations, Site Reliability Engineering (SRE), and Product DevelopmentEnsure SRE has met all technical requirements for operational readiness of SaaS offeringsAct as first escalation point for Availability Operations in the event of suspected or confirmed service interruption or degradationAnalyze SaaS application faults and provide triage data to help identify and resolve service interruption or degradationIdentify and assist in implementing proactive monitoring to ensure health, performance, and security of production servicesPropose and undertake routine preventative actions to avoid service interruption or degradationComplete projects within assigned deadlinesRequirements:Proven incident management experienceLeadership experienceOutstanding communications skills, both written and verbal (English)Strong team-oriented attitudeBroad IT knowledge and experienceExcellent troubleshooting skills with experienceStrong Understanding of Information Technology Infrastructure Library (ITIL) practicesWorking knowledge of Linux & Windows operating systemsMinimum rudimentary understanding of cloud technology
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Technical Incident Manager
12 hours ago
bangalore, India KPG99 INC Full timeJob Posting Title: Technical Incident ManagerLocation : RemoteDuration : 6-12 MonthsShift:- 9am-6pm EDTJob Description Summary: Technical Incident Manager provides operational support for the availability of Candescent’s Digital Banking service offerings across multiple cloud environments. Engages with the people and processes to monitor and maintain the...
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Critical incident Management
4 days ago
bangalore, India HCLTech Full timeJob Title: Major/Critical Incident Manager Experience: 6–8 years Certification: ITIL V3/V4 (Preferred)The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely engagement...
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Critical incident Management
2 days ago
bangalore, India HCLTech Full timeJob Title: Major/Critical Incident ManagerExperience: 6–8 yearsCertification: ITIL V3/V4 (Preferred)The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely engagement...
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Major Incident Manager
1 week ago
bangalore, India Cognizant Full timePosition Title: Major Incident ManagerGrade: SA / MJob OverviewThe Major Incident Manager leads the response to high-impact incidents that significantly affect business operations. This role acts as the command center during major disruptions, ensuring rapid resolution, clear communication, and effective coordination across teams.Key ResponsibilitiesMajor...
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Major Incident Manager
2 days ago
bangalore, India Cognizant Full timePosition Title: Major Incident ManagerGrade: SA / MJob OverviewThe Major Incident Manager leads the response to high-impact incidents that significantly affect business operations. This role acts as the command center during major disruptions, ensuring rapid resolution, clear communication, and effective coordination across teams.Key ResponsibilitiesMajor...
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Incident Manager
3 days ago
bangalore, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities:Work closely with other IT and business teams to ensure seamless coordination during incidents.Participate in on-call rotations and provide support during major incidents and outages.Contribute to the development and maintenance of the incident management knowledge...
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Major Incident Manager
1 week ago
Bangalore, India Cognizant Full timePosition Title: Major Incident Manager Grade: SA / M Job Overview The Major Incident Manager leads the response to high-impact incidents that significantly affect business operations. This role acts as the command center during major disruptions, ensuring rapid resolution, clear communication, and effective coordination across teams. Key Responsibilities...
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Major Incident Manager
1 week ago
bangalore, India Cognizant Full timePosition Title: Major Incident Manager Grade: SA / M Job Overview The Major Incident Manager leads the response to high-impact incidents that significantly affect business operations. This role acts as the command center during major disruptions, ensuring rapid resolution, clear communication, and effective coordination across teams. Key Responsibilities...
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CSS Incident Manager
1 week ago
bangalore, India Atlassian Full timeOverviewWorking at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part...
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Major Incident Manager
1 week ago
Bangalore Urban, India Cognizant Full timePosition Title: Major Incident ManagerGrade: SA / MJob OverviewThe Major Incident Manager leads the response to high-impact incidents that significantly affect business operations. This role acts as the command center during major disruptions, ensuring rapid resolution, clear communication, and effective coordination across teams.Key ResponsibilitiesMajor...
