Siebel Support Consultant

1 month ago

india Luxoft Full time

Project Description:

This project focuses on providing comprehensive support and enhancement for a Siebel-based system integrated within an Azure DevOps environment. The primary goal is to ensure the stability, performance, and continuous improvement of the Siebel CRM system, with a strong emphasis on troubleshooting, root cause analysis, and the seamless integration of DevOps practices. The project also involves leveraging Azure cloud infrastructure and adhering to the Scaled Agile Framework (SAFe) to deliver efficient, scalable, and reliable solutions.


Responsibilities:

• Troubleshoot and provide solutions, Root Cause Analysis for incidents raised by business users.

• Troubleshoot and fix PL/SQL and EIM Job failures, coordinate with application DBA and Siebel Admin team.

• Troubleshoot job failures in Azure DevOps pipelines.

• Troubleshoot issues related to application configuration, Workflow, scripts, etc.,

• Troubleshoot issues related to Siebel REST API integration.

• Problem Record root cause identification

• Perform Testing for any new release / changes

• Effectively communicate with other Agile team members and business users.

• Think creatively to solve the user problem with holistic and simple solution.

• Drive best practices within teams with respect to operations standards and guidelines.

• Ability to actively take part in PI planning, daily scrum meeting and other agile ceremonies.

• Ability to learn and adapt to new frameworks/technologies.


Mandatory Skills:

• Should have strong knowledge of Siebel Architecture, Siebel Configuration, EIM, Workflows.

• Strong knowledge of PL-SQL, LINUX scripting and DevOps.

• Strong knowledge of Azure DevOps pipeline creation and maintenance.

• Good exposure to Azure cloud infrastructure.

• Exposure to Scaled Agile Framework.

• Exposure to Siebel integration using REST API, HTTP & EAI.

• Should have strong knowledge of troubleshooting and resolving Incidents in Product Support environment

• Ability to analyse /root cause the various kinds of logs such as crash files, EIM, enterprise, gateway and application logs.

• Prior work experience in Siebel Support projects.

• Good communication skills.


Nice-to-Have Skills:

Excellent problem-solving skills and attention to detail.

Strong communication skills, with the ability to work collaboratively in a team environment.

Eager to learn and stay updated with the latest industry trends and technologies.


Languages:

English: B2 Upper Intermediate

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