Call Center Associate

5 days ago

uttar pradesh, India M6talentai Full time

JOB SUMMARY:Shift Timing: 6pm -3:30 amSalary Budget: Fresher - 2.55 LPA - 6 LPAExperienced with more than 6 months of experience in US calling PortfoliosLanguage Proficiency: Good command over English (spoken).Experience: Minimum 6 months of BPO exp in International first Party Collections/Healthcare/Sale/Customer Service Voice Process.Key Responsibilities:✔Handle incoming calls and respond to customer queries in a timely and professional manner.✔Make outbound calls to customers for follow-ups, feedback, or information updates.✔Resolve product/service-related issues effectively, escalating when necessary.✔Maintain a high level of First call resolution.✔Meet daily basic such as time on system.✔Work from Office onlyRequired Skills & Qualifications:✔Under Graduates & Graduates are welcome. Freshers can also apply.✔6 months experience in customer support for US clients (voice process).✔Excellent verbal communication skills in English.✔Good listening skills, patience, and empathy when dealing with customers.✔Basic computer knowledge (MS Office, Email, CRM tools).Interested candidates can share their CVs to 999-998-6984

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