Call Center Executive- Female

2 days ago

Noida Uttar Pradesh, India Zig Wash Full time

**Key Responsibilities**:

- Handle incoming customer calls, addressing inquiries, and providing assistance regarding dry cleaning services.
- Assign tasks to runners based on customer requests and operational needs.
- Communicate with store managers to ensure smooth operations and address any issues that arise.
- Coordinate with the Plant team to manage workflow and ensure timely service delivery.
- Maintain accurate records of customer interactions and transactions.
- Provide exceptional customer service to enhance customer satisfaction and retention.
- Follow up on customer feedback and suggest improvements for service delivery.

**Requirements**:

- Minimum of 2 years of experience in a call center or customer service role, preferably in the dry cleaning or related industry.
- Strong verbal communication skills and a pleasant phone manner.
- Ability to work under pressure and multitask effectively.
- Proficient in using computer systems and call center software.
- Strong organizational skills and attention to detail.
- Team player with a positive attitude.

**Preferred Qualifications**:

- Familiarity with dry cleaning processes and terminology.
- Experience in a team leadership or supervisory role is a plus.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9891256808

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