Call Center Executive

1 day ago

Indore Madhya Pradesh, India UNIPATH SPECIALTY LABORATORY (INDORE) LLP Full time

**Key Responsibilities**:
**Answering Inbound Calls**:Handle incoming calls promptly and professionally.
Provide information about pathology services, test procedures, and results with accuracy.

**Appointment Scheduling**:Assist callers in scheduling appointments for specimen collection and testing.
Coordinate with laboratory staff to ensure efficient appointment scheduling.

**Customer Service**:Address customer inquiries, concerns, and requests in a courteous and timely manner.
Provide support to patients and healthcare providers regarding test requisitions and result inquiries.

**Data Entry and Record Keeping**:Accurately enter and update patient information in the laboratory information system.
Maintain detailed and organized records of communication with patients and healthcare professionals.

**Collaboration with Laboratory Staff**:Communicate effectively with laboratory technicians, pathologists, and other internal departments.
Relay relevant information regarding specimen collection and testing requirements.

**Quality Assurance**:Ensure compliance with privacy regulations and maintain the confidentiality of patient information.
Monitor and maintain call center performance metrics to uphold service standards.

**Qualifications**:

- High school diploma or equivalent; some college coursework in a related field is a plus.
- Proven experience in a customer service or call center role, preferably in a healthcare setting.
- Familiarity with medical terminology and pathology services is advantageous.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to work collaboratively in a team environment.
- Proficiency in using computer systems and data entry.

**Working Conditions**:
**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)

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