Customer Support Director

2 weeks ago

mangalore, India beBeeLeadership Full time

Job DescriptionAs a key member of the support team, you will be responsible for leading and managing a group of customer support representatives. This role requires exceptional leadership skills, as well as the ability to drive customer satisfaction and loyalty through proactive support.The ideal candidate will have a proven track record of managing and scaling customer support teams in fast-paced environments. They should possess strong coaching and motivational skills, as well as excellent verbal and written communication abilities.Required Skills and Qualifications5 years of experience in customer support with at least 2 years in a managerial roleProven track record of managing and scaling a customer support teamStrong leadership, coaching, and motivational skillsExceptional verbal and written communication abilitiesKey Responsibilities:Lead the support team and ensure a seamless customer experienceDevelop and scale support operations to efficiently meet growing customer needsDrive customer satisfaction, loyalty, and retention through proactive support

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