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Coordinator, Shared Services

2 months ago

gurugram, India MongoDB Full time

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere—on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Shift: 6 PM- 2 AM

Position Expectations

As an Individual Contributor as part of the HR Shared Services team in India, you will play a vital role responsible for transitioning work and making sure relevant SLA’s are metLearn and perform newly set up processes and over time gain subject matter expertise in the workSuggest new practices, programs, and policies to meet interpersonal and strategic business/management needsAdhere to and demonstrate high proficiency in agreed critical metrics & SLAsAssist to build and maintain a Knowledge Base for Case ManagementDeliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating ProceduresCollect and cleanse data to populate management reporting systems

Key Skills & Abilities

Experience for 1-3 years in HR Operations / Shared Services in an HR Shared Services role (APAC/ India, EMEA, NAMER)Has expertise in HR Operations with eye for detail and process adherenceIs a self-starter who is intrinsically motivated for their own performance to achieve desired resultsCan function independently, with minimal mentorship and supervisionOpen to work in a 24X7 roleIs agile and can function in an ambiguous environment, capable of taking charge when the situation needs itShould be proficient with ticketing tools and should have been excellent in meeting HRSS performance parameters - case handling, etc.Ability to get into detailing the process and have an eye for detail to suggest process improvements