Senior Contact Center Configuration Specialist
1 week ago
We are seeking an experienced professional to configure and enhance our Interactive Voice Response (IVR) and Studio workflows for a financial-services / asset-management call center.ResponsibilitiesCreate complex IVR flows, dynamic routing logic, API integrations, and compliance-driven call workflows using Talkdesk Studio.Configure queues, skills, ring-groups, callback flows, Service Level Agreements, and call-handling automation.Integrate Talkdesk with Customer Relationship Management / case-management systems via APIs, webhooks, and data actions.Design workflows for financial-services use cases such as payments, claims, status updates, collections, and compliance routing.Implement call recording, consent prompts, regulatory messaging, and audit-ready routing.RequirementsAt least 5 years hands-on experience with Talkdesk IVR, Studio, routing, and CX platform configuration.Strong knowledge of call center operations, particularly in BFSI, collections, or financial-services environments.Experience with APIs, scripting, webhooks, and integrations (Talkdesk Data Actions).Expertise in call-flow logic, queue management, Service Level Agreements, and real-time metrics.Ability to work independently and deliver high-quality results on time.Nice to HaveExperience with PCI-compliant payment IVRs.Familiarity with Genesys/Five9/Amazon Connect.Previous work with asset recovery, loan servicing, or financial compliance flows.
-
Unlocking Contact Center Potential
1 week ago
kannur, India beBeeTransformation Full timeJob TitleCloud Transformation SpecialistTransform contact centers into a cloud environment using Amazon Connect. Develop technical designs, integrate with CRMs and support systems, and build backend integrations.Required SkillsWe are looking for professionals with:At least 7 years of experience in the contact center / CTI space.Strong hands-on experience...
-
Cloud Contact Center Transformation Expert
2 weeks ago
kannur, India beBeeTransformation Full timeCloud Contact Center Transformation LeaderJob Description As a key member of our team, you will lead cloud contact center transformations for major fintech clients. You should have strong hands-on experience with Amazon Connect and a solid background in CTI consulting. The ideal candidate has played a consulting role in previous CTI modernization or...
-
Technical Workflow Configuration Specialist
2 days ago
kannur, India beBeeWorkflow Full timeJob Title: Advanced Workflow SpecialistOverview:We are seeking an experienced Advanced Workflow Specialist to join our team. This role will be responsible for configuring and maintaining SAP Callidus APM systems, designing and optimizing broker agency onboarding using workflows within the ICM system for integration to external systems.Key...
-
Data Center Financial Management Role
1 week ago
kannur, India beBeeCostManagement Full timeFinancial Operations SpecialistWe are seeking a highly skilled Financial Operations Specialist to oversee budgeting, cost control, and financial management within data center projects. This role is ideal for professionals with strong experience in project financial planning, tracking, and reporting.Key Responsibilities:Develop and manage project budgets,...
-
Workday Configuration Specialist
1 week ago
kannur, India beBeeConsultant Full timeJob SummaryThis role requires a skilled professional to deliver Workday solutions across various modules.Main Responsibilities:Project planning and prioritization;Leading small implementation projects and assisting team members;Developing complex configurations and managing data transformation and EIB Data loads;Providing go-live assistance and ongoing...
-
kannur, India beBeeExpertise Full timeJob Title: SAP Financial Configuration and Closing ExpertJoin a dynamic organization where you can leverage your skills to drive business success.Key Responsibilities:Lead the implementation, configuration, and optimization of SAP FICO modules across various systems, including S/4HANA environments.Collaborate with stakeholders to gather requirements and...
-
Senior Business Systems Analyst
2 weeks ago
kannur, India beBeeSupport Full timeBusiness Central Senior Support SpecialistSikich is seeking a highly skilled Business Central Senior Support Specialist to join their D365 Business Central team. The ideal candidate will have extensive experience in functional and technical support, troubleshooting system issues, and assisting with system enhancements.Key Responsibilities:Mentor and train...
-
Talkdesk Platform Expert
2 weeks ago
kannur, India beBeeImplementation Full timeJob Title:Talkdesk Support and Implementation SpecialistDescription:We are seeking a skilled Talkdesk Support and Implementation Specialist to join our team. The successful candidate will provide ongoing technical support and implementation expertise for the Talkdesk platform across multiple EMEA-based projects.The selected specialist will work as a...
-
Payroll Configuration Specialist
2 weeks ago
kannur, India beBeeExpert Full timePayroll Integration ExpertWe are seeking highly skilled professionals to support payroll configuration, integration, and reporting for third-party systems. This role requires strong technical expertise in integrations and payroll processes, combined with the ability to work independently and collaborate with global teams.Configure and maintain payroll setup...
-
AI Infrastructure Specialist
1 week ago
kannur, India beBeeInfrastructure Full timeJob Title: AI Infrastructure SpecialistWe seek a senior engineer to implement and manage on-premises Linux servers optimized for AI/ML workloads.Configure, deploy and manage Linux servers supporting AI/ML applications.Setup, manage and troubleshoot Kubernetes clusters for containerized workloads.Optimize system performance for compute-intensive AI...