Talkdesk Platform Expert

2 weeks ago

kannur, India beBeeImplementation Full time

Job Title:Talkdesk Support and Implementation SpecialistDescription:We are seeking a skilled Talkdesk Support and Implementation Specialist to join our team. The successful candidate will provide ongoing technical support and implementation expertise for the Talkdesk platform across multiple EMEA-based projects.The selected specialist will work as a subcontractor to assist with day-to-day Talkdesk operations, troubleshooting, system enhancements, integration support, and configuration activities.The engagement is expected to last 12 months, with the potential for extension depending on business needs. Preference will be given to candidates who can communicate fluently in both English and French, as support may involve direct interaction with French-speaking stakeholders.Key Responsibilities:Provide Level 2 technical support for Talkdesk platform incidents and service requests.Assist in Talkdesk setup, configuration, and deployment activities across various business units.Work with internal IT and business teams to implement and maintain Talkdesk integrations with CRM and other enterprise tools.Manage and resolve escalations related to call routing, IVR, queues, agent configurations, and reporting dashboards.Support prompt engineering and AI-driven workflow optimization, if applicable.Collaborate with Talkdesk and customer support teams for escalations or advanced issue resolution.Document processes, configuration changes, and best practices.Provide periodic reports on performance metrics, issues, and resolutions.Required Skills and Qualifications:Minimum 5+ years of experience in Contact Center / Unified Communications solutions.Proven hands-on experience with Talkdesk platform – setup, configuration, and troubleshooting.Knowledge of IVR design, call routing, and integration with CRM platforms.Experience with prompt engineering or AI-enabled conversation flows (advantageous).Strong understanding of SaaS applications, cloud-based telephony systems, and APIs.Excellent communication and customer interaction skills.Fluent in French and English (verbal and written).Based in EMEA region and available for customer-facing support during local business hours.Benefits:The role offers an excellent opportunity to develop your career and contribute to our success.How to Apply:For more information and application instructions, please refer to our website.

  • Senior Contact Center Configuration Specialist

    1 week ago

    kannur, India beBeeConsultant Full time

    We are seeking an experienced professional to configure and enhance our Interactive Voice Response (IVR) and Studio workflows for a financial-services / asset-management call center.ResponsibilitiesCreate complex IVR flows, dynamic routing logic, API integrations, and compliance-driven call workflows using Talkdesk Studio.Configure queues, skills,...

  • Digital Adoption Platform Lead

    1 week ago

    kannur, India beBeeDigital Full time

    Job OverviewA dynamic and creative professional is sought to lead a team of experts in the Digital Adoption Platform (DAP) field.

  • Software Expert

    2 weeks ago

    kannur, India beBeeDevelopment Full time

    Software ExpertWe are seeking an expert to deliver high-quality software solutions and provide technical guidance to clients. The ideal candidate will have experience in full-stack development, cloud platforms, and AI-assisted development.Key Responsibilities:Create scalable web applications using the PERN stack (PostgreSQL, Express.js, React,...

  • Expert ServiceNow Platform Manager

    1 week ago

    kannur, India beBeeAdministrator Full time

    ServiceNow Administrator RoleWe are seeking a highly skilled ServiceNow Administrator to manage the day-to-day administration of our platform, ensuring its security and performance. The ideal candidate will have 7+ years of experience in platform administration, configuration, and ITSM operations.Key Responsibilities:Manage Configuration Management Database...

  • Backend Engineer

    2 weeks ago

    kannur, India beBeeExpert Full time

    Technical Expert - Backend PlatformThe mission of our team is to create a trusted, scalable and compliant platform to operate with speed, efficiency and quality.This will enable us to launch new products or expand to new countries quickly, while maintaining the compliance and regulatory requirements.We are seeking an experienced technical expert who can...

  • Digital Workplace Expert

    7 days ago

    kannur, India beBeeWorkplace Full time

    Job Title: Digital Workplace ExpertLocation: Remote, Flexible Work EnvironmentOur team is seeking a highly skilled Digital Workplace Expert to lead the implementation and optimization of our digital platforms. This role requires strong technical expertise and excellent communication skills.Key Responsibilities:Design and implement effective workflows for...

  • Identity Management Expert

    3 days ago

    kannur, India beBeeIdentity Full time

    About our Identity Management Expert RoleWe are seeking a seasoned professional with 15+ years of hands-on experience in multiple tools and platforms to lead our IAM practice.Key ResponsibilitiesLead and manage a high-performing team delivering robust IAM solutions globally.Develop and implement IAM strategies aligned with organizational security policies...

  • Data-Driven Strategy Expert

    2 weeks ago

    kannur, India beBeeAnalytics Full time

    Analytics Delivery Lead Job OverviewWe are seeking an expert in data-driven strategy to advise clients on optimizing editorial planning, newsroom automation, and audience analytics across multiple platforms.The successful candidate will lead the delivery of AI/ML projects, including natural language processing, personalization, content tagging, and...

  • Process Modelling Expert

    5 days ago

    kannur, India beBeeComputationalChemical Full time

    Job OpportunityWe are seeking a highly skilled Senior Computational Chemical Engineer to join our team. As a process modelling expert, you will apply computational modelling and optimization techniques to solve complex problems in chemical process engineering.You will apply core principles of thermodynamics, reaction kinetics, transport phenomena, and...

  • Expert AI Model Developer

    2 weeks ago

    kannur, India beBeeMachineLearning Full time

    Expert AI Model DeveloperWe're seeking a skilled Freelance Machine Learning Engineer to develop and deploy advanced AI models.This is an exciting opportunity for a rockstar developer to work on diverse projects, leveraging their expertise in machine learning and software development.Our ideal candidate will have extensive experience in designing, building,...