Unlocking Contact Center Potential

1 week ago


kannur, India beBeeTransformation Full time

Job TitleCloud Transformation SpecialistTransform contact centers into a cloud environment using Amazon Connect. Develop technical designs, integrate with CRMs and support systems, and build backend integrations.Required SkillsWe are looking for professionals with:At least 7 years of experience in the contact center / CTI space.Strong hands-on experience with Amazon Connect, including knowledge of contact flows, routing, queues, agent setup, and IVR development.Experience integrating Amazon Connect with CRMs like Salesforce or Zendesk.Good understanding of AWS services: Lambda, DynamoDB, S3, CloudWatch, and basic scripting with Node.js or Python.ResponsibilitiesThe ideal candidate will:Lead the setup and configuration of Amazon Connect environments.Work with business teams to gather requirements and translate them into technical designs.Build backend integrations using AWS Lambda and REST APIs.Integrate Amazon Connect with CRM and support systems.Support user testing, deployment, and documentation.Troubleshoot issues and improve existing contact flows.BenefitsAs a member of our team, you will have the opportunity to work on high-profile projects, develop your skills, and grow professionally.OthersThis role requires strong communication and problem-solving skills, as well as the ability to work independently in a client-facing environment.



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