Senior Energy Support Specialist

1 day ago

solapur, India beBeeEnergy Full time

We're seeking a seasoned Support Professional to validate and refine AI models for a leading energy provider.As a subject matter expert in customer support for energy companies, you'll ensure AI systems accurately reflect real-world operations, handling complex scenarios such as outages, billing issues, service requests, and regulatory compliance.You'll review and refine AI prompts for customer support processes, guaranteeing accuracy and realism in your work.Collaborate with AI/ML teams to fine-tune AI models for utility-specific situations.Requirements:Extensive experience in Utilities/Energy sector customer support operations.Proven expertise in billing disputes, outage reporting, service requests, and regulatory compliance.Previous experience working with or overseeing customer support processes in energy companies.Ideal Profile: Customer Support Manager – Utilities, Head of Customer Operations – Energy Sector, Utility Customer Service Lead, Energy Customer Experience Manager with a strong support background.

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