IT Support Specialist

2 weeks ago

new delhi, India BwB Full time

Company Description

Bankers Without Boundaries (‘BwB’), an innovator in global finance, is an investment banking, asset management and advisory firm focused on delivering value to our clients that benefit the environment and society.

Founded in 2013, BwB is powered by investment bankers and is a not for profit with operations in Ireland, the United Kingdom & Singapore. BwB serves the financial needs of governments, institutional clients, corporates, high net worth individuals, cities and foundations worldwide.


Our Approach

Through the engagement of our human capital, BwB applies creativity and innovation to achieve results to meet the most pressing social and environmental challenges we face. 


Job Description

The IT Support Specialist role is responsible for implementing IT

procedures, website development, and providing best practice solutions

to improve individual and/or firm-wide efficiencies across BwB's

technologies.


The day-to-day responsibilities include providing Microsoft 365 support

across the BwB team, ensuring the security features are maintained and

implemented across BwB, updating and maintaining the BwB website

(operating on WIX), and troubleshooting additional issues across BwB

hardware, software, and networks. In providing this support, the IT

Support Specialist will collaborate across the wider BwB team, being

able to provide real-time solutions to IT issues faced or produce timely

updates/maintenance as required.


The IT Support Specialist will also provide backup support to the IT

Product Development Specialist.

While the BwB team works across multiple time zones, the predominant

internal stakeholders for this role are based across the UK/EU, with

responsiveness across these business hours expected.


Qualifications

Technologies (Including but not limited to):

  • Microsoft Office 365
  • Operating Systems: OSX 10-11, Windows 10-11
  • WIX (Website Development)
  • Slack (Admin, Workflow Builder)
  • Endpoint Security Protection
  • Azure Active Directory
  • Jira
  • MDM (Mobile Device Management)
  • DNS Management
  • Atlassian Suite


Experience:

  • Experience in Microsoft Office 365 administration is essential.
  • Experience in operating systems (OSX 10-11, Windows 10-11).
  • Fully conversant with WIX, with previous experience in WIX website development.
  • Experience providing IT support for users in a fully remote environment.
  • Extensive knowledge of system security and procedures for protecting BwB’s data from intrusion or corruption, including endpoint security solutions.
  • Excellent communication and customer support skills.
  • Advanced knowledge about hardware and software configuration.
  • Ability to prioritise tasks and create work schedules with minimal supervision.
  • Excellent troubleshooting, creative, and technical problem-solving skills.


Credentials: 

  • Excellent English and written communication (C2 level).
  • Graduate degree-level qualification (highly desirable) in information systems or computer science (B.Tech, BCA, or higher equivalent qualifications).


Additional information

The role is full-time, fully remote, home office based.

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