Desktop Support Engineer
23 hours ago
About the RoleA global retail technology leader is seeking a Desktop Support Engineer to deliver exceptional end-user and system support across its corporate offices. This role demands a strong technical foundation, a customer-focused mindset, and the ability to work collaboratively to ensure reliable, secure, and efficient IT operations.Key ResponsibilitiesAct as the first point of contact for any desktop, access, or technology-related issues reported via the Service Desk.Serve as the first responder in a 24/7 operations centre for system alerts generated by monitoring tools (operations function).Accurately capture all details necessary for investigation and diagnosis of technology issues.Prioritize incidents based on business impact and urgency, escalating or transferring where necessary.Identify widespread or recurring issues and coordinate with senior analysts and relevant teams for timely resolution within SLA.Collaborate with colleagues, peers, and senior systems analysts to resolve or escalate incidents and problems efficiently.Proactively identify patterns or repetitive tickets and flag them for permanent fixes or workarounds.Provide effective, empathetic, and timely support, maintaining professionalism even under pressure.Ensure clear and concise communication with users and stakeholders throughout the resolution process.Stay current with emerging technologies to improve issue resolution times and enhance user experience.Maintain accurate ticket documentation and follow ITIL best practices.Demonstrate a self-motivated and adaptable approach to learning and adopting new technologies.Required SkillsProven experience in desktop or service desk support within a large enterprise environment.Strong knowledge of Windows and macOS troubleshooting.Experience with Active Directory, user account management, and group policy basics.Familiarity with ITSM/ticketing tools such as ServiceNow, Zendesk, or Jira.Understanding of network fundamentals — IP addressing, DNS, DHCP, and VPN troubleshooting.Experience supporting Microsoft 365, Teams, and Outlook environments.Knowledge of endpoint management tools (e.g., Intune, SCCM) is a plus.Excellent communication, customer service, and problem-solving skills.Experience2–4 years of hands-on experience in desktop, service desk, or technical support roles.Exposure to IT operations or monitoring tools preferred.Experience in global or large-scale enterprise support environments is an advantage.
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Desktop Support Engineer
4 days ago
Bangalore, India QpiAI Full timeJob Summary We are looking for a motivated and customer-focused Desktop Support Engineer to join our IT Infrastructure team. The candidate will provide day-to-day technical support to users, handle hardware/software issues, and ensure smooth IT operations. Key Responsibilities Install, configure, and troubleshoot Windows, macOS, and Linux systems. Provide...
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Desktop Support Engineer
2 weeks ago
bangalore, India Applicantz Full timeTHIS IS A 6 MONTHS CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADERS. Location: Pune (5 days a week) Shift: General (IST Hours) Experience: 5+ years overall experience We are seeking an experienced IT Support Engineer to join our client’s global technology team. The role involves providing advanced technical support to employees,...
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Desktop Support Engineer
5 days ago
bangalore, India QpiAI Full timeJob SummaryWe are looking for a motivated and customer-focused Desktop Support Engineer to join our IT Infrastructure team. The candidate will provide day-to-day technical support to users, handle hardware/software issues, and ensure smooth IT operations.Key ResponsibilitiesInstall, configure, and troubleshoot Windows, macOS, and Linux systems.Provide Level...
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Desktop Support Engineer
4 weeks ago
Bangalore, India Jobted IN C2 Full timeJob Description We are seeking a skilled and customer-focused Desktop Support Engineer to provide comprehensive support for end-user systems, applications, and hardware. The ideal candidate will be responsible for diagnosing and resolving technical issues related to Windows operating systems, Microsoft 365 applications, business productivity tools, and...
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Desktop Support Engineer
2 weeks ago
bangalore district, India QpiAI Full timeJob Summary We are looking for a motivated and customer-focused Desktop Support Engineer to join our IT Infrastructure team. The candidate will provide day-to-day technical support to users, handle hardware/software issues, and ensure smooth IT operations. Key Responsibilities Install, configure, and troubleshoot Windows, macOS, and Linux systems. Provide...
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Desktop Support Engineer
3 days ago
bangalore, India People Prime Worldwide Full timeAbout Company : They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society....
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Desktop Support Engineer
5 days ago
bangalore, India ThoughtSol Infotech Ltd. Full timeJob Title: Deskstop Support Engineer Location: Delhi Job Type: Full-Time Job Summary: - We are looking for an experienced IT Support Engineer to be deployed at a client site to provide end-user IT support with a focus on VIP user assistance, proactive device readiness, and basic server knowledge. The ideal candidate should be customer-focused, technically...
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Desktop Support Engineer
3 days ago
bangalore, India ThoughtSol Infotech Ltd. Full timeJob Title: Deskstop Support Engineer Location: Delhi Job Type: Full-Time Job Summary: - We are looking for an experienced IT Support Engineer to be deployed at a client site to provide end-user IT support with a focus on VIP user assistance, proactive device readiness, and basic server knowledge. The ideal candidate should be customer-focused, technically...
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Senior Desktop Engineer
2 weeks ago
bangalore, India Tata Consultancy Services Full timeGreetings!!! TCS is hiring... Role: Senior Desktop Engineer EXP: 8-10 YEARS LOCATION: Bengaluru Job Description The associate responsible for ensuring adherence to Desktop Engineering processes, resolving desktop L3 tickets with in SLA, generating SLA reports and other project management report Responsibilities: Understanding application deployment process...
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Desktop Engineer
5 days ago
bangalore, India Tata Consultancy Services Full timeEssential Functions of the Job:Enable the business through technologyDevelop and deliver desktop systems and solutionsEffectively and efficiently support projects during their engineering and transition phasesLead small project teams and subject matter teams as requiredMaintain adherence to architectural standards/principles, global product-specific...
