Desktop Support Engineer

2 weeks ago


bangalore, India QpiAI Full time

Job SummaryWe are looking for a motivated and customer-focused Desktop Support Engineer to join our IT Infrastructure team. The candidate will provide day-to-day technical support to users, handle hardware/software issues, and ensure smooth IT operations.Key ResponsibilitiesInstall, configure, and troubleshoot Windows, macOS, and Linux systems.Provide Level 1 & 2 desktop and laptop support.Manage email (Outlook / Office 365 / Gmail) configurations and troubleshooting.Handle Active Directory / Google Workspace user account management.Maintain IT asset inventory and ensure policy compliance.Assist in new joiner onboarding (system setup, VPN access, etc.).Troubleshoot network and Wi-Fi connectivity issues.Provide remote and on-site user support.Document issues and update the IT helpdesk system.Required SkillsGood knowledge of Windows 10/11, macOS, and basic Linux commands.Understanding of DNS, DHCP, VPN, IP configuration.Familiar with antivirus and system update management.Strong troubleshooting, communication, and documentation skills.Preferred QualificationsDegree/Diploma in Computer Science or IT.Certifications: CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or RHCSA (preferred).Hands-on corporate IT support experience.Experience 1-2 years.



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