Desktop Support Engineer

3 days ago

bangalore, India Jio Platforms Limited (JPL) Full time

Job Accountabilities First level support to end users based on Knowledge base availableProvide desktop and Laptop support.Basic installation and uninstallation of all desktop applicationsHandling ITSM Tool and Allocating the tickets to the right resolver groupProviding Support for MAC related callsProviding Support for Mobile DeviceInstallation of Business-related softwareEnsuring Software Compliance in all the End User DevicesSkills Required (Knowledge and Skills)Hardware & OS knowledgeSoftware application knowledge,ITIL KnowledgeGood Communication SkillsBasic Knowledge of Network,Apple products-MCSE or similarKey Attributes (Experience and Qualifications)BE / B.Tech / B Sc-ITPreference will be accorded to candidates having completed certifications in MCSA/ MCSE.

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