Desktop Support Engineer

6 days ago

bangalore district, India QpiAI Full time

Job Summary We are looking for a motivated and customer-focused Desktop Support Engineer to join our IT Infrastructure team. The candidate will provide day-to-day technical support to users, handle hardware/software issues, and ensure smooth IT operations. Key Responsibilities Install, configure, and troubleshoot Windows, macOS, and Linux systems. Provide Level 1 & 2 desktop and laptop support. Manage email (Outlook / Office 365 / Gmail) configurations and troubleshooting. Handle Active Directory / Google Workspace user account management. Maintain IT asset inventory and ensure policy compliance. Assist in new joiner onboarding (system setup, VPN access, etc.). Troubleshoot network and Wi-Fi connectivity issues. Provide remote and on-site user support. Document issues and update the IT helpdesk system. Required Skills Good knowledge of Windows 10/11 , macOS , and basic Linux commands. Understanding of DNS, DHCP, VPN, IP configuration . Familiar with antivirus and system update management . Strong troubleshooting, communication, and documentation skills. Preferred Qualifications Degree/Diploma in Computer Science or IT . Certifications: CompTIA A+ , Microsoft Certified: Modern Desktop Administrator , or RHCSA (preferred). Hands-on corporate IT support experience. Experience 1-2 years.

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