Desktop Support Technician

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients’ experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together betterR1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place sto Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare work better for all’ by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activitiesPosition: Desktop TechnicianLocation: IndoreWork Mode: HybridWork Shift: 3 PM to 12 AMPosition Summary:We are looking for early joiners only.The Deskside Technician – Rapid Response / Governance position is the “Go-To” team for special projects and should be flexible in terms of assigned duties. A typical day can be very different from one day to the next. The Rapid Response Team may be asked to take on small projects related to M&A onboarding. Duties will also include ensuring the that the hardware inventory is properly processed as it arrives and is sent out. This also includes tracking the stock levels and ensuring that the data entered into the asset system is accurate (including remediating data that is not).This support position provides resolution to escalated support requests from a variety of sources. The work involves planning and delivering support services, including installation, configuration, troubleshooting, and other assistance as required. We are looking for people with experience in various aspects of networking, desktop support, Windows 10/MAC, and the ability to re-image a workstation. The candidate should have strong communication skills and be able to work well with demanding users and enjoy working in a challenging environment. Essential Functions:Provides hardware and software support to internal users on a variety of issues.Provides support to fellow team members on escalated issues.Responding and resolving to telephone, email, and other requests for software and technical support.Documents, tracks, and monitors problems to ensure a timely resolution.Configures, installs, and updates desktops, laptops, peripherals, networks, and related software.Minimal project management abilityEnsure inventory that has arrived, is processed within designated time windows.Track inventory stock levels.Reconcile inventory data issues.Troubleshoots problems with computer systems, including troubleshooting hardware and software, network and peripheral equipment problems; makes repairs and corrections where required.Qualifications:High school diploma or greater.3-5 Years of prior technical support experience.Strong desktop support skills, including Windows 10 and MAC.Ability to work with a variety of computer desktop and notebook hardware, includingprinters, flat panel monitors, cabling and connectors for networking and peripherals.Proficiency with Microsoft Office, remote desktop support technology (such as Teams), and support desk/bug tracking software.Basic Windows administration experience preferred (e.g. modifying file/folder permissions, Active Directory accounts, Exchange distribution lists, etc.).Proficiency in managing hardware assets.Technical certifications a plus, but not required.Ability to read and understand technical manuals and procedural documentation.Self-motivated and directed, with the ability to effectively prioritize and execute tasks in an environment without direct supervision.Strong analytical and problem-solving abilities, with keen attention to detail.