Senior Cloud ServiceNow Architect
3 days ago
About UsAt our organization, we strive to deliver exceptional IT solutions that drive business success.We're currently seeking a highly skilled ServiceNow Architect to lead the design and implementation of cutting-edge solutions across multiple modules.Develop end-to-end architecture and design for ServiceNow solutions, focusing on AI/ML integration.Design and implement AI-powered workflows, including predictive intelligence, virtual agents, AIOps, and machine learning solutions within the ServiceNow ecosystem.Collaborate with cross-functional teams to identify automation opportunities and optimize business processes using ServiceNow and AI.Define and document ServiceNow architecture standards, patterns, and best practices aligned with enterprise IT strategies.Provide technical leadership and mentoring to ServiceNow developers and platform engineers.Lead complex platform upgrades, migrations, and custom integrations with other systems and tools (e.g., AI services from Azure, AWS, GCP).Ensure compliance with data security, privacy, and governance policies, especially with AI-based implementations.Evaluate and integrate GenAI capabilities (e.g., ServiceNow Now Assist, GenAI integrations) to enhance user experience and operational efficiency.Stay updated on ServiceNow and AI/ML roadmap developments, and recommend new features, plugins, or capabilities that align with business goals.Requirements15+ years of experience in IT consulting10+ years of experience in ServiceNow platform architecture, design, and development3+ years of experience working with AI/ML technologies, including predictive analytics, natural language processing (NLP), chatbots, and/or GenAI toolsStrong expertise in ServiceNow platform modules: ITSM, ITOM, CMDB, HRSD, CSM, or othersHands-on experience with ServiceNow Virtual Agent, Predictive Intelligence, Performance Analytics, and AI SearchProven experience integrating external AI platforms (Azure AI, AWS SageMaker, Google Vertex AI) with ServiceNowProficient in JavaScript, REST/SOAP APIs, and ServiceNow scripting (client/server side)Experience with cloud architecture and DevOps practices (CI/CD, automated testing)Excellent communication, leadership, and stakeholder management skillsServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) – at least one moduleBachelor's or Master's degree in Computer Science, Information Systems, or related fieldPREFERRED QUALIFICATIONSServiceNow Certified Technical Architect (CTA) or Master Architect designationAi/ml certifications from major cloud providers (e.g., AWS Machine Learning, Azure Ai Engineer Associate, etc.)Experience with GenAi frameworks, LLMs, or ServiceNow's Now Assist and AI StudioKnowledge of ITIL frameworks and experience implementing ITIL-compliant processes
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Bangalore, Karnataka, India ServiceNow Full timeCompany Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform...
