ServiceNow Architect
24 hours ago
- Lead the end-to-end architecture and design of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, or other modules, with an emphasis on AI/ML integration.- Design and implement AI-powered workflows, including predictive intelligence, virtual agents, AIOps, and machine learning solutions within the ServiceNow ecosystem.- Collaborate with cross-functional teams to identify automation opportunities and optimize business processes using ServiceNow and AI.- Define and document ServiceNow architecture standards, patterns, and best practices aligned with enterprise IT strategies.- Provide technical leadership and mentoring to ServiceNow developers and platform engineers.- Lead complex platform upgrades, migrations, and custom integrations with other systems and tools (e.g., AI services from Azure, AWS, GCP).- Ensure compliance with data security, privacy, and governance policies, especially with AI-based implementations.- Evaluate and integrate GenAI capabilities (e.g., ServiceNow Now Assist, GenAI integrations) to enhance user experience and operational efficiency.- Stay updated on ServiceNow and AI/ML roadmap developments, and recommend new features, plugins, or capabilities that align with business goals.Required Skills and Qualifications:- Overall 15+ years of experience of IT consulting- 10+ years of experience in ServiceNow platform architecture, design, and development.- 3+ years of experience working with AI/ML technologies, including predictive analytics, natural language processing (NLP), chatbots, and/or GenAI tools.- Strong expertise in ServiceNow platform modules: ITSM, ITOM, CMDB, HRSD, CSM, or others.- Hands-on experience with ServiceNow Virtual Agent, Predictive Intelligence, Performance Analytics, and AI Search.- Proven experience integrating external AI platforms (Azure AI, AWS SageMaker, Google Vertex AI) with ServiceNow.- Proficient in JavaScript, REST/SOAP APIs, and ServiceNow scripting (client/server side).- Experience with cloud architecture and DevOps practices (CI/CD, automated testing).- Excellent communication, leadership, and stakeholder management skills.- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) – at least one module.- Bachelor's or Master's degree in Computer Science, Information Systems, or related field.Preferred Qualifications:- ServiceNow Certified Technical Architect (CTA) or Master Architect designation.- AI/ML certifications from major cloud providers (e.g., AWS Machine Learning, Azure AI Engineer Associate, etc.).- Experience with GenAI frameworks, LLMs, or ServiceNow's Now Assist and AI Studio.- Knowledge of ITIL frameworks and experience implementing ITIL-compliant processes.
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Principal Enterprise Architect
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Principal Solution Architect
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ServiceNow Architect
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ServiceNow Architect
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Principal Platform Architect
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ServiceNow Architect
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ServiceNow Architect
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Principal Platform Architect
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