Customer Success Analyst
1 day ago
Client is a fast-growing AI-powered Source-to-Pay platform. With lightning-fast deployment, a new digital front door for everyone to converse with the information you need, and plug-and-play integration, client rapidly turns scattered, unmanaged spend into managed spend, which becomes actionable spend and ultimately, tangible savings. We're passionate about helping our customers succeed and are looking for a dedicated Customer Success Analyst to join our team and help drive user satisfaction, retention, and long-term growth. Role Overview As a Customer Success Analyst, you’ll be the part of the customer success team to help create knowledge base, FAQ’s, maintain customer relationship system, and successfully onboard new customers post-sale. Your mission is to ensure they derive maximum value from our product, achieve their desired outcomes, and have a seamless, positive experience. You’ll play a key role in onboarding, support, customer education, and renewal strategies. Key Responsibilities Act as a trusted advisor to customers, guiding them through onboarding, product adoption, and usage best practices. Proactively manage customer relationships and develop strategies for engagement, retention, and satisfaction. Build and maintain a scalable knowledge base, including FAQs, help guides, and tutorial content. Create and execute customer success email campaigns (e.g., onboarding series, product updates, renewal reminders). Monitor key customer health metrics and take action on churn risks or upsell opportunities. Collaborate with Sales, Product, and Support teams to provide feedback and improve the customer experience. Maintain accurate records of customer interactions and insights in HubSpot and other customer success platforms. Requirements Bachelor’s degree in business, Communications, Marketing, or related field. 2+ years of experience in a Customer Success, Account Management, or Customer Support role at a SaaS company. Demonstrated experience setting up and managing customer-facing knowledge bases and educational content. Proven ability to craft engaging and strategic customer success emails and campaigns. Strong verbal and written communication skills with a proactive, empathetic approach to customer engagement. Experience with HubSpot CRM or similar tools is highly preferred. Familiarity with customer success platforms (e.g., Intercom, Zendesk, Gainsight, or similar) is a plus. Will be working US Pacific Standard Time. What We Offer Competitive salary and performance-based bonuses Flexible work environment Professional development opportunities Health and wellness benefits A collaborative, mission-driven team
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Customer Success Analyst- PST/Night shift
7 days ago
gautam buddha nagar, India Diligente Technologies Full timeJob Title: Customer Success Analyst Location: Noida / Chennai Employment Type: Full-Time Experience Level: Mid-Level (Minimum 4 Years Experience required) Night Shift timings: 9pm - 6am IST (US Pacific hours) WORK FROM OFFICE / ONSITE Reports to: Head of Customer Success Role Overview As a Customer Success Analyst, you’ll be the part of the customer...
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Customer Success Specialist
1 day ago
gautam buddha nagar, India Zarthi Full timeJob Title: Customer Success Specialist (3Exp to 5Exp ) Type: Full Time Location - Noida, Bangalore About Company ZARTHI is a technology service provider that acts as a catalyst for businesses. We have established relationships with companies and organizations such as Haldirams, Thirdwave Coffee, m-Pocket, UNICEF, and UNDP. Beyond providing technology...
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Head of Customer Success Operations
2 weeks ago
gautam buddha nagar, India Innovaccer Full timeCustomer Success at Innovaccer: Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization’s business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you. About the Role:...
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Principal Partner/Director
1 week ago
gautam buddha nagar, India RateGain Full timeAbout RateGain RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 3,200+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion. RateGain today is one of the world’s largest processors...
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Business Analyst
7 days ago
gautam buddha nagar, India Visdum Full timeAbout Visdum: Visdum is a fast-growing SaaS startup revolutionizing Sales Compensation Management. Founded by ex-Oracle executives with 50+ years of combined experience, our mission is to democratize and simplify the way high-performing SaaS companies manage their sales commissions. Our platform empowers Finance, Revenue Operations, and Sales teams by...
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Customer Success Executive
3 days ago
gautam buddha nagar, India SIHO Research Full timeCustomer Success Executive - Inside Sales Location: Noida Timings: Monday to Saturday | 10:00 AM - 7:00 PM Company Overview: SIHO Research is a cutting-edge stock research and analytics firm providing high-quality, data-driven investment insights. We leverage technology, including AI, ML, and fundamental and technical analysis, to evaluate and execute...
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Customer Success
3 days ago
gautam buddha nagar, India Manupatra Full timeCustomer Success & Product Specialist Location: Noida, Sector 1 Eligibility: Law graduates interested in a career in Legal Tech Experience: Minimum 1 year preferred; however, fresh law graduates with a strong interest in legal tech are also welcome to apply. Job Description We are looking for motivated law graduates to join our team as Customer Success &...
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Business Analyst
1 week ago
gautam buddha nagar, India Manmachine Car Care Pvt. Ltd. Full timeJob Title: Business Analyst Location: Noida Company Description Manmachine Car Care Pvt. Ltd., based in Noida, is a market leader in the detailing industry, offering a wide range of car care products from top global companies. With a focus on quality and innovation, the company aims to set new standards in the Indian market for car care methods....
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Business Analyst
4 days ago
Gautam Buddha Nagar, India EbizON Full time ₹ 5,00,000 - ₹ 15,00,000 per yearEbizON is looking for a Business Analyst to join our team in Noida office.The ideal person for this position has an eye for detail, with the ability to analyze, understand, coordinate, and manage multiple projects.ResponsibilitiesUnderstand business requirements and explain to internal stakeholdersProject Planning and monitoringBudgeting and...
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Customer Success Manager
3 days ago
gautam buddha nagar, India SimplifyVMS Full timePlease note: This is an onsite role all 5 days a week in our Noida office. This role requires the resource to work in European (France) time shift. About SimplifyVMS SimplifyVMS is a leading VMS platform , providing cutting-edge Vendor Management System (VMS) solutions that empower organizations to manage their contingent workforce, direct sourcing, and...
