Recro | Senior Service Delivery Manager

3 weeks ago


noida, India Recro Full time

Job Title: Service Delivery Manager

Years of Experience: 15 + Yrs

Location: Noida

Job Type: Full-time

About the Role:

We are looking for an experienced Service Delivery Manager to lead end-to-end program delivery, stakeholder engagement, and operational excellence across global projects. You will play a pivotal role in managing transformation initiatives, ensuring SLA compliance, and driving client satisfaction across industries like Banking, Telecom, Retail, and EdTech. This is an exciting opportunity to demonstrate your expertise in P&L management, program management, and operations optimization.


Key Responsibilities:

  • Service Delivery Management: Ensure seamless delivery of services, meeting SLAs and enhancing operational performance.
  • Stakeholder Engagement: Foster strong relationships with clients through regular updates, business reviews, and alignment on project goals.
  • Program & Project Management: Plan and execute complex programs using Agile methodologies, driving measurable productivity gains.
  • Financial Management: Oversee P&L for client projects, identify cost optimization opportunities, and ensure profitability.
  • Leadership: Collaborate with cross-functional teams to deliver innovative solutions, promoting process improvements and high performance.


What You’ll Need:

  • Experience: 8-10 years in service delivery management or program management for IT projects, with a global delivery focus.
  • Education: Bachelor’s degree in Computer Science, Engineering, or related fields. Certifications in Scrum, Six Sigma, or Azure Cloud are a plus.
  • Skills: Expertise in P&L management, SLA compliance, client relationship management, and knowledge of Azure Cloud platforms.

Preferred Certifications:

  • Certified Scrum Master (CSM)
  • Microsoft Certified Azure Cloud Administrator
  • Six Sigma Green Belt

Why Join Us?

Be part of a dynamic team driving transformational projects with global clients. You'll have the opportunity to lead, innovate, and make a measurable impact while advancing your career in service delivery management.



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