Global Program Manager

14 hours ago


Noida, Uttar Pradesh, India Recro Full time

About Recro

We are a leading provider of transformational projects with global clients, driving measurable productivity gains and operational excellence.

Compensation Package

The estimated annual salary for this role is ₹1,500,000 to ₹2,500,000 depending on experience.

Job Description

Role Overview

We are seeking an experienced Senior Service Delivery Manager to lead end-to-end program delivery, stakeholder engagement, and operational excellence across global projects. This is an exciting opportunity to demonstrate your expertise in P&L management, program management, and operations optimization.

Key Responsibilities:

  • Service Delivery Management: Ensure seamless delivery of services, meeting SLAs and enhancing operational performance.
  • Stakeholder Engagement: Foster strong relationships with clients through regular updates, business reviews, and alignment on project goals.
  • Program & Project Management: Plan and execute complex programs using Agile methodologies, driving measurable productivity gains.
  • Financial Management: Oversee P&L for client projects, identify cost optimization opportunities, and ensure profitability.
  • Leadership: Collaborate with cross-functional teams to deliver innovative solutions, promoting process improvements and high performance.

What You'll Need:

  • Experience: 8-10 years in service delivery management or program management for IT projects, with a global delivery focus.
  • Education: Bachelor's degree in Computer Science, Engineering, or related fields. Certifications in Scrum, Six Sigma, or Azure Cloud are a plus.
  • Skills: Expertise in P&L management, SLA compliance, client relationship management, and knowledge of Azure Cloud platforms.

Preferred Certifications:

  • Certified Scrum Master (CSM)
  • Microsoft Certified Azure Cloud Administrator
  • Six Sigma Green Belt

Why Work with Us?

Be part of a dynamic team driving transformational projects with global clients, where you'll have the opportunity to lead, innovate, and make a measurable impact while advancing your career in service delivery management.



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