Global Support Operations Manager

1 week ago


Noida, Uttar Pradesh, India UKG Full time
Job Description

We are seeking a highly skilled Technical Leader for our Global Chat Support team to oversee the technical and people management aspects of this role. The successful candidate will have expertise in payroll, time and labor, employee scheduling, human resources, tax, and benefits.

About UKG

UKG is a leading provider of cloud-based HR, payroll, and workforce management solutions. Our mission is to help organizations around the world create better workplaces for their employees and customers.

Salary Range

The estimated salary range for this position is $80,000 - $120,000 per year, based on location and experience.

Job Responsibilities
  1. Technical Leadership: Provide technical guidance and support to global chat support teams, ensuring the effective use of technology to deliver excellent customer service.
  2. People Management: Manage and develop a team of global chat support agents, focusing on performance improvement, skills development, and career growth.
  3. Process Improvement: Identify areas for process improvement and implement changes to increase efficiency, reduce costs, and enhance customer satisfaction.
Required Skills and Qualifications
  • 5+ years of experience in technical leadership or people management roles, preferably in the HR, payroll, or benefits industry.
  • Strong technical knowledge of cloud-based HR, payroll, and workforce management systems.
  • Excellent communication, interpersonal, and problem-solving skills.
Benefits

As a Technical Leader at UKG, you will enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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