Senior Logistics Product Specialist

2 days ago


Noida, Uttar Pradesh, India Recro Full time

Job Title: Senior Logistics Product Specialist

Company Overview:

We are Recro, a leading technology company dedicated to innovation and excellence. Our mission is to provide cutting-edge solutions for logistics management.

Compensation:

The estimated salary for this position ranges from $120,000 to $180,000 per year, depending on experience.

Job Description:

This role involves managing the configuration, maintenance, and end-user support of our SaaS platform. The successful candidate will ensure seamless functionality and integration of the platform.

Main Responsibilities:

  1. Configuration, Maintenance, and End-User Support:
  • Configure and customize our SaaS products to meet business and cross-functional requirements.
  • Manage and maintain external service integrations, such as SMS and Email.
  • Perform UI enhancements and front-end changes based on business needs.
  • Troubleshoot and resolve product configuration issues effectively.
  • Simulate production issues on UAT for further analysis and coordinate with the OEM for resolution.
  • Configure and maintain master data at the product level.
  • Facilitate problem-solving and troubleshooting sessions with business users and cross-functional teams.
Coordination and Issue Resolution:
  • Coordinate with OEMs for ticket resolution and extended support.
  • Provide proactive and responsive end-user support for troubleshooting and resolving application-related issues.
Change Management:
  • Review Business Requirement Documents (BRDs) to ensure alignment with Recro's change management processes.
  • Create and manage Change Requests (CRs) within ITSM tools and track approvals.
Testing and Quality Assurance:
  • Participate in and contribute to functional, integration, API, and user acceptance testing.
  • Validate API responses to identify and resolve potential issues.
  • Collaborate with QA teams to identify and address defects.

Required Skills and Qualifications:

  • Experience: 7-10 years of hands-on experience as a Business Analyst or Tech Lead in IT application support, with expertise in logistics and SaaS product configuration.
  • Domain Knowledge: Strong understanding of logistics processes and SaaS platforms.

Technical Expertise:

  • Proficiency in UI enhancements, front-end changes, and master data management.
  • Experience with integration services (SMS, Email) and API testing.
  • Familiarity with ITSM tools for Change Management.
  • Problem-Solving: Demonstrated ability to troubleshoot and resolve application configuration issues.
  • SDLC Knowledge: Deep understanding of Software Development Lifecycle (SDLC) processes.
  • Testing Skills: Experience in functional, integration, and user acceptance testing.
  • Collaboration: Ability to work effectively with business users, QA teams, and cross-functional teams.
  • Communication Skills: Strong verbal and written communication skills to coordinate with OEMs and business stakeholders.


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