Senior Logistics Product Specialist
2 days ago
Job Title: Senior Logistics Product Specialist
Company Overview:
We are Recro, a leading technology company dedicated to innovation and excellence. Our mission is to provide cutting-edge solutions for logistics management.
Compensation:
The estimated salary for this position ranges from $120,000 to $180,000 per year, depending on experience.
Job Description:
This role involves managing the configuration, maintenance, and end-user support of our SaaS platform. The successful candidate will ensure seamless functionality and integration of the platform.
Main Responsibilities:
- Configuration, Maintenance, and End-User Support:
- Configure and customize our SaaS products to meet business and cross-functional requirements.
- Manage and maintain external service integrations, such as SMS and Email.
- Perform UI enhancements and front-end changes based on business needs.
- Troubleshoot and resolve product configuration issues effectively.
- Simulate production issues on UAT for further analysis and coordinate with the OEM for resolution.
- Configure and maintain master data at the product level.
- Facilitate problem-solving and troubleshooting sessions with business users and cross-functional teams.
- Coordinate with OEMs for ticket resolution and extended support.
- Provide proactive and responsive end-user support for troubleshooting and resolving application-related issues.
- Review Business Requirement Documents (BRDs) to ensure alignment with Recro's change management processes.
- Create and manage Change Requests (CRs) within ITSM tools and track approvals.
- Participate in and contribute to functional, integration, API, and user acceptance testing.
- Validate API responses to identify and resolve potential issues.
- Collaborate with QA teams to identify and address defects.
Required Skills and Qualifications:
- Experience: 7-10 years of hands-on experience as a Business Analyst or Tech Lead in IT application support, with expertise in logistics and SaaS product configuration.
- Domain Knowledge: Strong understanding of logistics processes and SaaS platforms.
Technical Expertise:
- Proficiency in UI enhancements, front-end changes, and master data management.
- Experience with integration services (SMS, Email) and API testing.
- Familiarity with ITSM tools for Change Management.
- Problem-Solving: Demonstrated ability to troubleshoot and resolve application configuration issues.
- SDLC Knowledge: Deep understanding of Software Development Lifecycle (SDLC) processes.
- Testing Skills: Experience in functional, integration, and user acceptance testing.
- Collaboration: Ability to work effectively with business users, QA teams, and cross-functional teams.
- Communication Skills: Strong verbal and written communication skills to coordinate with OEMs and business stakeholders.
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