Key Account Manager

6 hours ago

Mumbai, Maharashtra, India Sales & Profit Full time

We're hiring & seeking a dynamic Key Account Manager – Enterprise Onboarding & Revenue Delivery who will play a crucial role in ensuring successful implementation, stakeholder alignment, and revenue realization from large enterprise accounts.

This is not a hunting role, but a strategic post-sale function where you will act as the sales-facing partner for key clients—ensuring that committed deliverables are implemented, account potential is unlocked, and expansion opportunities are driven through effective stakeholder management.

You will work closely with project managers and the implementation team to make sure that the solution is not only deployed but also adopted, utilized, and scaled across the organization.

You will be expected to bring strong concept selling abilities, helping different business stakeholders within the client's organization understand how platform solves their specific challenges and improves business outcomes.

Key Responsibilities:

  • Lead onboarding engagement for newly closed key accounts, ensuring timely go-live and value delivery.
  • Identify, engage, and align with multiple business stakeholders (Sales Heads, HR, Enablement, CXOs) to understand their goals and ensure they see measurable outcomes.
  • Drive conceptual value selling to show how each stakeholder group can leverage company to improve efficiency, performance, or decision-making.
  • Be accountable for revenue realization from each assigned account—ensuring projected value translates into actual usage and retention.
  • Push internal and external teams to unblock delays, navigate resistance, and maintain delivery momentum.
  • Continuously monitor platform utilization, engagement, and account health metrics to identify gaps and drive corrective action.
  • Identify opportunities for upselling and cross-selling within accounts once business value is established.
  • Act as a strategic liaison between the customer and product team, channeling insights, feature requests, and improvement opportunities that can enhance long-term customer value.

Ideal Candidate Profile:

  • 4–8 years of experience in B2B tech/SaaS account management, onboarding, or enterprise success roles.
  • Demonstrated experience managing complex, multi-stakeholder onboarding journeys for enterprise accounts.
  • Strong concept selling and consultative communication skills—can articulate value to both business and operational stakeholders.
  • Deep understanding of stakeholder mapping and the ability to customize impact narratives for each stakeholder function.
  • Ability to drive change management, adoption, and utilization in large organizations.
  • Excellent verbal and written communication with the ability to manage executive-level conversations confidently.

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