Assistant Quality Assurance Manager

2 days ago


uttar pradesh, India TP Full time

🌍 We’re Hiring at Teleperformance 🌍

✨ Role: Assistant Manager – Quality

✈️ Process: International Travel

📍 Location: Noida


💡 What We’re Looking For:


✅ Minimum 2+ years of experience as Assistant Manager – Quality (BPO/International Travel process preferred)

✅ Strong understanding of quality frameworks, audits & compliance

✅ Excellent people management & stakeholder management skills

✅ Analytical mindset with proven track record of driving quality metrics

✅ Excellent communication skills (spoken & written)


🛠️ Key Responsibilities:


🔹 Lead & manage Quality function for the International Travel process

🔹 Ensure process excellence through calibration, RCA & audits

🔹 Partner with operations to drive continuous improvement

🔹 Handle client interactions & ensure seamless compliance

🔹 Manage & mentor Quality Analysts to deliver results


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