Chat Support Agent Norwegian

1 month ago

india Careerxtra Full time
Customer Service Professionals with Norwegian language Skills Needed Relocation Assistance ProvidedWe are collaborating with a toptier Outsourcing/BPO consultancy that is looking to hire a Customer Support Agent in Riga.
Work Details:
  • Work Model: Onsite
  • Location: Riga Latvia
  • Employment Type: Fulltime

Responsibilities:
  • Manage incoming customer inquiries for a payment platform via phone chat and email and provide solutions to end users.
  • Document case resolutions in the contact center tool based on client communication.
  • Ensure cases are resolved within the case life cycle.
  • Escalate highpriority issues as per client specifications to the immediate lead if necessary.
  • Work both independently and as part of a team.
  • Maintain effective communication with internal and external contacts.
  • Deliver an exceptional customer experience.
  • Adhere to quality standards on all handled contacts.
  • Follow the work schedule and be prepared to start work on time.
  • Manage contacts while meeting projectdefined targets: response time handle time and resolution rate.
  • Undertake any additional tasks that may enhance client service or improve your KPIs.
  • Participate in training sessions.

Requirements:
  • Professional fluency in Norwegian (C1 level) and English (B1 level) both spoken and written.
  • Prior experience in an outsourced customer service environment is a plus.
  • EU citizenship or a valid work permit for Latvia.
  • Computer literate with a minimum typing speed of 50 wpm at 90% accuracy.
  • An optimistic friendly positive and selfdriven individual.
  • Ability to work in a team.
  • A serviceoriented profile with a focus on problemsolving.
  • Ability to work shift hours/parttime (as legally permissible) and adapt quickly to changing priorities.
  • No negative remarks in a background check such as a criminal record and willingness to undergo such a background check process during the recruitment process.

Benefits:
  • Paid startup training and professional development sessions.
  • Support with relocation.
  • A dynamic and diverse role in a pleasant and modern environment.
  • Opportunities for personal and professional growth.
  • Teambuilding activities.

eu citizenship,documentation,teamwork,computer literacy,communication,communication skills,technical support,customer,online support,professional development,project,phone support,on-call support,service-oriented,english,norwegian language,chat,norwegian,service orientation,norwegian language skills,record,email,customer support,case,chat support,email support,typing speed and accuracy,customer service,relocation assistance,english language,multi-tasking,shift work,escalation management,problem-solving,typing,quality standards,problem solving

  • Chat Support Agent Norwegian

    4 weeks ago

    india Careerxtra Full time

    Customer Service Professionals with Norwegian language Skills Needed! Relocation Assistance Provided! We are collaborating with a toptier Outsourcing/BPO consultancy that is looking to hire a Customer Support Agent in Riga.Work Details: Work Model: Onsite Location: Riga Latvia Employment Type: Fulltime Responsibilities: Manage incoming customer inquiries...

  • Chat Support Agent Swedish

    1 month ago

    india Careerxtra Full time

    Customer Service Professionals with Swedish language Skills Needed! Relocation Assistance Provided!We are collaborating with a toptier Outsourcing/BPO consultancy that is looking to hire a Customer Support Agent in Riga.Work Details:Work Model: OnsiteLocation: Riga LatviaEmployment Type: FulltimeResponsibilities:Manage incoming customer inquiries for a...

  • Chat Support Agent Danish

    1 month ago

    india Careerxtra Full time

    Customer Service Professionals with Danish language Skills Needed! Relocation Assistance Provided!We are collaborating with a toptier Outsourcing/BPO consultancy that is looking to hire a Customer Support Agent in Riga.Work Details:Work Model: OnsiteLocation: Riga LatviaEmployment Type: FulltimeResponsibilities:Manage incoming customer inquiries for a...

  • Chat Support Agent Dutch

    1 month ago

    india Careerxtra Full time

    Customer Service Professionals with Dutch language Skills Needed! Relocation Assistance Provided!We are collaborating with a toptier Outsourcing/BPO consultancy that is looking to hire a Customer Support Agent in Riga.Work Details:Work Model: OnsiteLocation: Riga LatviaEmployment Type: FulltimeResponsibilities:Manage incoming customer inquiries for a payment...

  • Chat Support Agent Swedish

    4 weeks ago

    india Careerxtra Full time

    Customer Service Professionals with Swedish language Skills Needed! Relocation Assistance Provided! We are collaborating with a toptier Outsourcing/BPO consultancy that is looking to hire a Customer Support Agent in Riga.Work Details: Work Model: Onsite Location: Riga Latvia Employment Type: Fulltime Responsibilities: Manage incoming customer inquiries for...

  • Chat Support Agent Danish

    4 weeks ago

    india Careerxtra Full time

    Customer Service Professionals with Danish language Skills Needed! Relocation Assistance Provided! We are collaborating with a toptier Outsourcing/BPO consultancy that is looking to hire a Customer Support Agent in Riga.Work Details: Work Model: Onsite Location: Riga Latvia Employment Type: Fulltime Responsibilities: Manage incoming customer inquiries for a...

  • Chat Support Agent Dutch

    4 weeks ago

    india Careerxtra Full time

    Customer Service Professionals with Dutch language Skills Needed! Relocation Assistance Provided! We are collaborating with a toptier Outsourcing/BPO consultancy that is looking to hire a Customer Support Agent in Riga.Work Details: Work Model: Onsite Location: Riga Latvia Employment Type: Fulltime Responsibilities: Manage incoming customer inquiries for a...

  • Chat Support Agent Finnish

    1 month ago

    india Careerxtra Full time

    Customer Service Professionals with Finnish language Skills Needed! Relocation Assistance Provided!We are collaborating with a toptier Outsourcing/BPO consultancy that is looking to hire a Customer Support Agent in Riga.Work Details:Work Model: OnsiteLocation: Riga LatviaEmployment Type: FulltimeResponsibilities:Manage incoming customer inquiries for a...

  • Chat Support Agent German

    1 month ago

    india Careerxtra Full time

    Customer Service Professionals with German language Skills Needed! Relocation Assistance Provided!We are collaborating with a toptier Outsourcing/BPO consultancy that is looking to hire a Customer Support Agent in Riga.Work Details:Work Model: OnsiteLocation: Riga LatviaEmployment Type: FulltimeResponsibilities:Manage incoming customer inquiries for a...

  • Chat Support Agent German

    4 weeks ago

    india Careerxtra Full time

    Customer Service Professionals with German language Skills Needed! Relocation Assistance Provided! We are collaborating with a toptier Outsourcing/BPO consultancy that is looking to hire a Customer Support Agent in Riga.Work Details: Work Model: Onsite Location: Riga Latvia Employment Type: Fulltime Responsibilities: Manage incoming customer inquiries for a...

  • Chat Support Agent Finnish

    4 weeks ago

    india Careerxtra Full time

    Customer Service Professionals with Finnish language Skills Needed! Relocation Assistance Provided! We are collaborating with a toptier Outsourcing/BPO consultancy that is looking to hire a Customer Support Agent in Riga.Work Details: Work Model: Onsite Location: Riga Latvia Employment Type: Fulltime Responsibilities: Manage incoming customer inquiries for...

  • Calling Agent

    5 months ago

    India Scripbox Advisors Full time

    Calling Agent is a person who provides assistance to customers via calls. Their primary role is to address customer issues and resolve them in a timely and efficient manner. **Qualification for Calling Agent**: - 2 or more years experience in the contact centre and preferably in the wealth management industry - Bachelor’s degree (or equivalent) -...

  • ServiceNow Virtual Agent and Knowledge Management Expert

    2 weeks ago

    India Tekgence Inc Full time

    Job SummaryWe are seeking a highly skilled ServiceNow Virtual Agent and Knowledge Management Specialist to join our team at Tekgence Inc.Key ResponsibilitiesDesign and implement ServiceNow architecture and solutions to meet customer needs.Develop and maintain ServiceNow Virtual Agent and Knowledge Management capabilities.Collaborate with IT and HR teams to...

  • Customer Service Agent

    2 weeks ago

    India MapleWand Full time

    We are looking to hire an experienced Customer Service Agent/Analyst for our company based in UKTimings: You will be working UK shift times from 10 AM to 6:30 PM BST.Start at approximately 03:30 pm and finish at 12 Midnight (India Time).(Apply only if you are comfortable with the shift timings.)Work Schedule: Monday to Friday plus half days on every...

  • Customer Service Agent

    2 weeks ago

    india MapleWand Full time

    We are looking to hire an experienced Customer Service Agent/Analyst for our company based in UKTimings: You will be working UK shift times from 10 AM to 6:30 PM BST.Start at approximately 03:30 pm and finish at 12 Midnight (India Time).(Apply only if you are comfortable with the shift timings.)Work Schedule: Monday to Friday plus half days on every...

  • Player support agent

    1 week ago

    India TransPerfect Full time

    Trans Perfect Gaming Division is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community management and player support departments support countless exciting games and...

  • Player Support Agent

    3 weeks ago

    India TransPerfect Full time

    TransPerfect Gaming Division is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community management and player support departments support countless exciting games and...

  • Player Support Agent

    2 weeks ago

    india TransPerfect Full time

    TransPerfect Gaming Division is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community management and player support departments support countless exciting games and...

  • Player Support Agent

    2 weeks ago

    India TransPerfect Full time

    TransPerfect Gaming Division is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community management and player support departments support countless exciting games and...

  • Player Support Agent

    3 weeks ago

    india TransPerfect Full time

    TransPerfect Gaming Division is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community management and player support departments support countless exciting games and...