Customer Service Agent
2 weeks ago
We are looking to hire an experienced Customer Service Agent/Analyst for our company based in UK
Timings: You will be working UK shift times from 10 AM to 6:30 PM BST.
Start at approximately 03:30 pm and finish at 12 Midnight (India Time).
(Apply only if you are comfortable with the shift timings.)
Work Schedule: Monday to Friday plus half days on every alternate Saturday.
Salary: INR 20000/- to 25000/- per month
Job Description as follows:
- Provide detailed customer support via email and live chat.
- Work on ad hoc projects.
- Produce management reports.
- Contribute to the expansion and growth of our products and services and the company as a whole.
- Design and implement new processes and procedures to assist with the day-to-day running of the business.
Full training will be provided.
Requirements:
The ideal candidate must have the following credentials.
- Minimum experience of 2 years in a customer services based role.
- Excellent spoken English.
- Excellent English writing skills.
- A very strong analytical mind.
- Excellent verbal and written communication skills.
- Advanced research, text examination, analysis and interpretation skills.
- Very good attention to detail.
- A can do and flexible approach to work.
- Ability to professionally navigate around difficult situations and stumbling blocks.
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