Customer Service Agent

2 weeks ago


India MapleWand Full time

We are looking to hire an experienced Customer Service Agent/Analyst for our company based in UK


Timings: You will be working UK shift times from 10 AM to 6:30 PM BST.


Start at approximately 03:30 pm and finish at 12 Midnight (India Time).

(Apply only if you are comfortable with the shift timings.)


Work Schedule: Monday to Friday plus half days on every alternate Saturday.


Salary: INR 20000/- to 25000/- per month


Job Description as follows:

  • Provide detailed customer support via email and live chat.
  • Work on ad hoc projects.
  • Produce management reports.
  • Contribute to the expansion and growth of our products and services and the company as a whole.
  • Design and implement new processes and procedures to assist with the day-to-day running of the business.

Full training will be provided.


Requirements:

The ideal candidate must have the following credentials.

  • Minimum experience of 2 years in a customer services based role.
  • Excellent spoken English.
  • Excellent English writing skills.
  • A very strong analytical mind.
  • Excellent verbal and written communication skills.
  • Advanced research, text examination, analysis and interpretation skills.
  • Very good attention to detail.
  • A can do and flexible approach to work.
  • Ability to professionally navigate around difficult situations and stumbling blocks.


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