CCD Customer Service Agent US and C

1 month ago

india Carestream Full time

Position Objectives:


The Customer care dispatch CCD agent has a fundamental role in providing support 24 hours a day 7 days a week, creating service calls and/or redirecting customer calls to a specialized support group and/or to our field engineers to provide immediate solution to all the doubts and issues which may arise with their digital or analog equipment as well as consumables for said equipment. The Service Agent will also support Field Engineers who need to update cases, create invoices (feedback) specifying time and materials used to resolve customer issues.


Responsibilities:


o Provide help and support to customers solving issues with their radiographic equipment and/or doubts about their accounts via e-mail, telephone or any other electronic device.

o Records all data provided by the customer in the systems, in order to make sure that the signaled issue will be solved; takes all and any relevant pieces of information in order to help solving the case, making sure the field engineers who are going to contact / visit the customer will be informed correctly and as rapidly as possible

o Support Carestream Engineers who need to process an escalation with level 2 specialists on radiographic equipment.

o Understand and interpret customers’ needs.

o Identify issues and determine the best action to solve these within the department guidelines.

o Deliver customer satisfaction, internal as well as external, straining continuously to improve the service/products we provide.

o Convey relevant information regarding the success of the case efficiently and clearly in order to repair and solve customers’ doubts.

o Efficient multi-tasking management.

o Respond any questions on the status of a service call, account or equipment.

o Provide details on the dispatch process regarding customers’ equipment and/or complaints on service accounts.

Follow up meticulously on open cases by L1 agents until fully closed.


Education : Bachelor’s Degree/Graduate.


Language : Strong proficiency in English, both oral and written

Experience : 2 years experience in customer service in an international inbound call operations.


Schedule : Flexibility to shift schedules in a 24/7 operations

Abilities :

General knowledge of MS Office

Strong customer service orientation

Ability to articulate clearly.

Readiness in data capturing.

Interpersonal abilities.

Team work abilities

Ability to work under pressure


Application Knowledge : SAP, CRM, MS Office.

  • C++ Windows Agent Developer

    1 week ago

    India Supercoder Full time

    Greetings and thank you for visiting our job post. Supercoder is an AI-powered career development platform connecting developers worldwide to remote job opportunities with competitive payment. Type of work: 100% Full-time Remote We are looking for a C++ Windows Agent Developer with details as below. A leading information security company...

  • C++ Windows Agent Developer

    2 weeks ago

    India Supercoder Full time

    Greetings and thank you for visiting our job post.Supercoder is an AI-powered career development platform connecting developers worldwide to remote job opportunities with competitive payment.Type of work: 100% Full-time RemoteWe are looking for a C++ Windows Agent Developer with details as below.A leading information security company in Seoul is seeking a...

  • C++ Windows Agent Developer

    2 weeks ago

    India Supercoder Full time

    Greetings and thank you for visiting our job post. Supercoder is an AI-powered career development platform connecting developers worldwide to remote job opportunities with competitive payment. Type of work: 100% Full-time Remote We are looking for a C++ Windows Agent Developer with details as below. A leading information security company in Seoul is...

  • C++ Windows Agent Developer

    2 weeks ago

    India Supercoder Full time

    Greetings and thank you for visiting our job post. Supercoder is an AI-powered career development platform connecting developers worldwide to remote job opportunities with competitive payment. Type of work: 100% Full-time Remote We are looking for a C++ Windows Agent Developer with details as below. A leading information security company...

  • Supercoder | C++ Windows Agent Developer | india

    2 weeks ago

    india Supercoder Full time

    Greetings and thank you for visiting our job post. Supercoder is an AI-powered career development platform connecting developers worldwide to remote job opportunities with competitive payment. Type of work: 100% Full-time Remote We are looking for a C++ Windows Agent Developer with details as below. A leading information security company in Seoul is...

  • Agent On Tube | Sales Reporting Intern

    1 week ago

    india Agent On Tube Full time

    Company Description Agent On Tube is a Canadian Corporation helping our clients leverage YouTube and online video to generate fan-type leads, sell remotely, save thousands of hours, and build large teams. Role Description This is a remote Sales Reporting Intern role for YouTube Services at Agent On Tube. The Sales Reporting Intern will be responsible for...

  • Agent On Tube | Sales Reporting Intern

    1 week ago

    india Agent On Tube Full time

    Company DescriptionAgent On Tube is a Canadian Corporation helping our clients leverage YouTube and online video to generate fan-type leads, sell remotely, save thousands of hours, and build large teams.Role DescriptionThis is a remote Sales Reporting Intern role for YouTube Services at Agent On Tube. The Sales Reporting Intern will be responsible for...

  • Agent On Tube | Sales Reporting Intern

    1 week ago

    india Agent On Tube Full time

    Company Description Agent On Tube is a Canadian Corporation helping our clients leverage YouTube and online video to generate fan-type leads, sell remotely, save thousands of hours, and build large teams. Role Description This is a remote Sales Reporting Intern role for YouTube Services at Agent On Tube. The Sales Reporting Intern will be responsible for...

  • Customer Service Agent Swedish

    4 weeks ago

    india Careerxtra Full time

    Join Our Clients Team as a Swedish speaking Customer Support Agent!Employment Type: FulltimeRemuneration: Base salary bonusesWhat Youll Do:Provide exceptional customer support Manage company interactions with clients effectively Identify and assess customer needs to ensure satisfaction Interact with other departments to resolve client inquiries Work both...

  • Sales Manager

    3 weeks ago

    India Agent On Tube Full time

    Company Description Agent On Tube helps Realtors leverage YouTube and online video to generate fan-type leads, sell remotely, save hours, and build large teams. The company focuses on empowering real estate professionals through innovative video strategies. Role Description This is a full-time remote role for a Sales Manager - YouTube Services at...

  • Sales Manager

    3 weeks ago

    India Agent On Tube Full time

    Company DescriptionAgent On Tube helps Realtors leverage YouTube and online video to generate fan-type leads, sell remotely, save hours, and build large teams. The company focuses on empowering real estate professionals through innovative video strategies.Role DescriptionThis is a full-time remote role for a Sales Manager - YouTube Services at Agent On Tube....

  • Sales Manager

    3 weeks ago

    india Agent On Tube Full time

    Company DescriptionAgent On Tube helps Realtors leverage YouTube and online video to generate fan-type leads, sell remotely, save hours, and build large teams. The company focuses on empowering real estate professionals through innovative video strategies.Role DescriptionThis is a full-time remote role for a Sales Manager - YouTube Services at Agent On Tube....

  • Sales Manager

    3 weeks ago

    india Agent On Tube Full time

    Company Description Agent On Tube helps Realtors leverage YouTube and online video to generate fan-type leads, sell remotely, save hours, and build large teams. The company focuses on empowering real estate professionals through innovative video strategies. Role Description This is a full-time remote role for a Sales Manager - YouTube Services at Agent On...

  • Customer Service Agent

    3 weeks ago

    india MapleWand Full time

    We are looking to hire an experienced Customer Service Agent/Analyst for our company based in UKTimings: You will be working UK shift times from 10 AM to 6:30 PM BST.Start at approximately 03:30 pm and finish at 12 Midnight (India Time).(Apply only if you are comfortable with the shift timings.)Work Schedule: Monday to Friday plus half days on every...

  • Customer Service Agent

    3 weeks ago

    India MapleWand Full time

    We are looking to hire an experienced Customer Service Agent/Analyst for our company based in UKTimings: You will be working UK shift times from 10 AM to 6:30 PM BST.Start at approximately 03:30 pm and finish at 12 Midnight (India Time).(Apply only if you are comfortable with the shift timings.)Work Schedule: Monday to Friday plus half days on every...

  • Agent On Tube | Social Media Marketing Intern | india

    1 day ago

    india Agent On Tube Full time

    We are looking for a Social Media Intern to help us grow the Social Media Platforms of Slice of Sabby, an Indian-themed YouTube Show from Canada with over 300,000 Subscribers & 60 Million+ Views as well as our brand Agent On Tube, a Video Marketing agency where we help realtors dominate using Video.Selected intern's day-to-day responsibilities include:1....

  • Senior Property Consultant

    3 weeks ago

    India Grosvenor Estate Agent Full time

    Company Description Grosvenor Estate Agent is a residential and commercial real estate agency based in Mayfair, London, providing property search services to clients in the UK and India. We offer expert advice and guidance to help clients find their ideal residential or commercial properties. Role Description This is a full-time remote role for a...

  • Senior Property Consultant

    3 weeks ago

    india Grosvenor Estate Agent Full time

    Company Description Grosvenor Estate Agent is a residential and commercial real estate agency based in Mayfair, London, providing property search services to clients in the UK and India. We offer expert advice and guidance to help clients find their ideal residential or commercial properties. Role Description This is a full-time remote role for a Senior...

  • Senior Property Consultant

    3 weeks ago

    india Grosvenor Estate Agent Full time

    Company DescriptionGrosvenor Estate Agent is a residential and commercial real estate agency based in Mayfair, London, providing property search services to clients in the UK and India. We offer expert advice and guidance to help clients find their ideal residential or commercial properties.Role DescriptionThis is a full-time remote role for a Senior...

  • Sales reporting intern

    1 week ago

    India Agent On Tube Full time

    Company Description Agent On Tube is a Canadian Corporation helping our clients leverage You Tube and online video to generate fan-type leads, sell remotely, save thousands of hours, and build large teams. Role Description This is a remote Sales Reporting Intern role for You Tube Services at Agent On Tube. The Sales Reporting Intern will be...