Google Workspace

1 week ago


tamil nadu, India Tata Consultancy Services Full time

Role - Google workspaceLocation - Chennai, IndoreExp - 4-10Must-Have· Excellent Comm skill (verbal /Written) · Typing skill (typing skills (Min 60 to 80 WPM)) · Troubleshooting Experience: diagnosing, and resolving complex issues with SOP documents · Support Experience: Familiarity with support methodologies, case lifecycles, and analytical skills for breaking down issues. · Knowledge on any Ticketing tool, ITIL knowledge.Good-to-Have · Exp 6+ months of experience in infra, Storage, Service Desk · Knowledge and hands on experience on Google products. (Gmail, Callender, Meet, drive, Docs, Sheet, Slides, Gemini app, Notebook LLM, Keep, Sites, Forms, App sheet) · Google Workspace Administrator certification it would be great advantage.Expectations from the Role1 Response, diagnosis, resolution and tracking by phone, email, chat of customer support queries2 Maintain response and resolution speed as defined by Service Level Objective (“SLO/s”)3 Keep high customer satisfaction scores and follow quality standards in 90% of cases4 Use existing knowledge base to provide a customer facing root cause assessment; and5 Provide customer facing bug progress summary using available tools and platforms.


  • Google Workspace

    7 days ago


    Chennai, Tamil Nadu, India Diverse Lynx Full time

    JOB Discription- Google Workspace Admin Job Location Chennai Experience 2 Yrs


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