
Google Workspace
3 days ago
Role - Google workspace
Location - Chennai, Indore
Exp - 4-10
Must-Have
· Excellent Comm skill (verbal /Written)
· Typing skill (typing skills (Min 60 to 80 WPM))
· Troubleshooting Experience: diagnosing, and resolving complex issues with SOP documents
· Support Experience: Familiarity with support methodologies, case lifecycles, and analytical skills for breaking down issues.
· Knowledge on any Ticketing tool, ITIL knowledge.
Good-to-Have
· Exp 6+ months of experience in infra, Storage, Service Desk
· Knowledge and hands on experience on Google products. (Gmail, Callender, Meet, drive, Docs, Sheet, Slides, Gemini app, Notebook LLM, Keep, Sites, Forms, App sheet)
· Google Workspace Administrator certification it would be great advantage.
Expectations from the Role
1 Response, diagnosis, resolution and tracking by phone, email, chat of customer support queries
2 Maintain response and resolution speed as defined by Service Level Objective (“SLO/s”)
3 Keep high customer satisfaction scores and follow quality standards in 90% of cases
4 Use existing knowledge base to provide a customer facing root cause assessment; and
5 Provide customer facing bug progress summary using available tools and platforms.
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