Google Workspace

Req ID: Remote Position: YesRegion: Asia Country: India State/Province: Chennai City:  Guindy, Chennai  Summary The Senior Specialist, IT Infrastructure will install, maintain, upgrade, and continuously improve the site's operating environment, ensuring the ongoing reliability, performance and security of the infrastructure. This includes monitoring...

Role & responsibilitiesExcellent Comm skill (verbal /Written). Good Typing Speed (Preferably 30 to 50 WPM). Exp 2 - 4 years of experience in technical trouble shooting (Preferably TAC support) for Google Workspace (GWS). Knowledge on any Industry Standard Ticketing tool, ITIL Framework etc. Associate Google Workspace Administrator certification is preferred.

Mandatory:Excellent verbal and written communication skills.Strong analytical and observational skills.Experience with QA tools and scorecards.Familiarity with support workflows, ticketing systems, and ITIL practices.Ability to deliver constructive feedback and coaching.Prior experience in a support or service desk environment.Good to Have:Proficiency in...

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