Windows Desktop Support Engineer

2 weeks ago


hyderabad, India beBeeDesktopEngineeringSupport Full time

Job Title: Desktop Engineering Support SpecialistWe are seeking a skilled technical expert to investigate and resolve systemic issues impacting end-user experience.The ideal candidate will work closely with business partners to understand needs and pain points affecting productivity, focusing on issues arising during device migration of Merger and Acquisition activity.Troubleshoot desktop-related issues efficiently using advanced techniques and root cause analysis.Utilize expertise in Desktop Experience (DEX) to enhance user productivity and satisfaction.Develop and implement automation scripts to streamline desktop management tasks.Collaborate with IT teams for seamless integration and support of desktop systems.Provide expert-level support to end-users, addressing technical concerns and training them on best practices.Mandatory Skills:7-10 years of experience in Windows desktop engineering or a related field.Subject matter expert in Windows OS internals, including kernel, registry, services, drivers, etc.Working knowledge of OS-level troubleshooting tools.Experience with Unified Endpoint Management tools for managing domain and Entra Windows devices.Strong background in Desktop Experience (DEX) tools, including endpoint performance measurement, issue correlation, and user experience optimization.Knowledge of operating system level logging.Excellent problem-solving skills with a focus on root cause analysis and resolution.Experience with scripting languages such as PowerShell for automation.Strong verbal and written communication skills.



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