Windows Desktop Solutions Specialist

1 day ago


hyderabad, India beBeeDesktopEngineering Full time

Job OverviewThe Desktop Engineering Support role focuses on investigating systemic issues affecting end-user experience and implementing solutions to increase productivity. The position requires collaboration with business partners to understand needs and pain points impacting productivity.Troubleshooting: Advanced troubleshooting and root cause analysis are performed to resolve desktop-related issues efficiently.Desktop Expertise: A deep understanding of Desktop Experience (DEX) enhances user productivity and satisfaction.Automation: Scripts are developed and implemented to streamline desktop management tasks.Cross-Functional Collaboration: Seamless integration and support of desktop systems are ensured through close work with other IT teams.User Support: Expert-level support is provided to end-users, addressing technical concerns and training them on best practices.Mandatory qualifications include 7-10 years of experience in Windows desktop engineering or a related field. Key skills include being a subject matter expert in Windows OS internals, working knowledge of OS-level troubleshooting tools, and experience utilizing a Unified Endpoint Management tool for managing domain and Entra Windows devices.Required Skills and QualificationsTechnical Expertise: In-depth knowledge of Windows OS internals and expertise in using Unified Endpoint Management tools.Problem-Solving Ability: Strong analytical and problem-solving skills to troubleshoot complex desktop-related issues.Communication Skills: Excellent communication skills to collaborate effectively with cross-functional teams and stakeholders.Adaptability: Ability to adapt to changing technology landscape and priorities.Customer Focus: Commitment to providing exceptional customer service and support.



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