Customer Service Representative

1 week ago

nagpur, India beBeeSupport Full time

About the RoleWe are looking for a highly skilled and motivated individual to join our team as a Support Operations Associate. This is an exciting opportunity for someone who enjoys working in a fast-paced environment, collaborating with cross-functional teams, and delivering exceptional support to clients.As a Support Operations Associate, you will be responsible for providing top-notch support to our clients, ensuring their customer service operations run smoothly, and helping them get the most out of our platform. You will work closely with our product and engineering teams to troubleshoot issues, flag bugs, and suggest improvements.The ideal candidate will have 1-3 years of experience in customer service or client support, preferably in a SaaS environment. Strong written and verbal communication skills in English and Hindi are essential. Ability to understand technical products and explain them simply to clients is also crucial. Problem-solving mindset, attention to detail, and comfort working across multiple tools and communication channels are must-haves.This is a fantastic opportunity to grow your career in a dynamic and collaborative environment. As a Support Operations Associate, you will have the chance to work at the intersection of AI and customer experience, contribute to the growth and success of our company, and develop your skills and expertise in customer support.Besides delivering exceptional support, you will have the opportunity to work on various projects, collaborate with different teams, and contribute to the development of new features and processes. Our company values a collaborative, no-hierarchy culture, and we encourage open communication, creativity, and innovation.Provide top-notch support to clients via email, phone, and chatTroubleshoot issues clients face with our platform and productCollaborate with cross-functional teams to flag bugs and suggest improvementsWork closely with clients to understand their needs and deliver customized solutionsDevelop and maintain knowledge bases and documentation for clientsWe offer a competitive compensation package, including up to ₹25,000 per month. We believe in investing in our employees' growth and development, and we provide opportunities for training, mentorship, and career advancement.

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