Customer Service Support Specialist

3 days ago

noida, India beBeeSupport Full time

Job OverviewAbout the Role:We are seeking a highly skilled Support Specialist to join our team. The ideal candidate will possess excellent communication skills and have experience in providing top-notch customer service.Key Responsibilities:Provide timely and effective resolution to escalated calls from Level 1 support teams.Meet and maintain agreed-upon Service Level Agreements (SLA) for ticket volume and resolution time.Adhere to quality standards, regulatory requirements, and company policies at all times.Promote positive customer experiences through defined resolution rates and average handling times (AHT).Maintain accurate work logs and ensure compliance with shift handovers and escalation processes.Efficiently manage all queues and strive for case closure.Requirements:Strong International Voice Support background with excellent communication skills.Good troubleshooting skills for Outlook, VPN, Citrix, and VDI-related issues.In-depth knowledge of MS Office and Office 365 applications.Experience in Telecom is a significant advantage.What We Offer:A dynamic and supportive work environment.Opportunities for growth and professional development.A competitive compensation package.

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    2 weeks ago

    Noida, India NextBigE Full time

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    2 weeks ago

    Noida, India NextBigE Full time

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    2 weeks ago

    Noida, India NextBigE Full time

    Location: Sector 7, Noida Joining: Immediate Salary (CTC): 15,000-20,000 Experience: 2 years at least Specialty: If worked in E-Commerce and B2B It will be beneficial Software Knowledge: EMail, WhatsApp, MS Excel Company Description NextBigE is a full-service firm based in Noida, specializing in enabling e-commerce for small and medium businesses across...

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    2 weeks ago

    Noida, India NextBigE Full time

    Location: Sector 7, Noida Joining: Immediate Salary (CTC): 15,000-20,000 Experience: 2 years at least Specialty: If worked in E-Commerce and B2B It will be beneficial Software Knowledge: EMail, WhatsApp, MS Excel Company Description NextBigE is a full-service firm based in Noida, specializing in enabling e-commerce for small and medium businesses across...

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