Intranet Business Process Owner

Role Overview:

We are seeking a dynamic and experienced Business Process Owner to lead the end-to-end ownership of the MyHCLTech (intranet) platform. This role demands a strategic thinker with hands-on experience in platform management, business process design, and cross-functional collaboration. The ideal candidate will drive product enhancements, manage daily operations, and ensure seamless integration across enterprise applications.

Key Responsibilities:

Product Ownership & Enhancement

• Own MyHCLTech as a business-critical platform, managing its functionalities, enhancements, and day-to-day operations.
• Refine, validate, and qualify new feature requests and enhancements for inclusion in the product roadmap. These might include new requirements from IC Team or other functions or business units.
• Collaborate with cross-functional teams including developers, testers, business analysts, and program managers from BTIS Team to plan and execute sprint cycles.
• Manage the BRD and CR process for MyHCLTech liasing with the BTIS Lead.
• Author detailed user stories and acceptance criteria; manage backlog grooming and sprint planning.

Testing & Quality Assurance

• Oversee and conduct User Acceptance Testing (UAT) for all new and enhanced features.
• Track user stor ies and test cases using tools like Azure DevOps and Jira.
• Ensure high-quality delivery through rigorous validation and feedback loops.

Performance & Analytics

• Monitor product performance and track key metrics for data-driven decisions. Analyse user feedback and satisfaction scores to continuously improve platform usability and relevance.

Operations & Support

• Manage change requests and support documentation for end-users.
• Develop video tutorials and conduct user training sessions to improve platform adoption.
• Act as the primary point of contact for intranet-related support in addition with the USP ticketing process

Application Integration & Quality Control

• Ensure accurate representation of enterprise applications in MyHCLTech, including links, tooltips, search keywords, and owner details.
• Periodically audit and update application listings to remove outdated or redundant information.

User Engagement & Feedback

• Manage the intranet’s guided tour and feedback mechanisms.
• Monitor and analyse feedback responses to enhance user satisfaction and platform effectiveness.

Change Management & Communication

• Lead strategic communication efforts around platform changes and enhancements.
• Ensure timely and clear messaging to end-users regarding updates and new features.

Required Skills and Qualifications

Core Requirements

• Strong understanding of SharePoint Online sites, SharePoint pages, and integration with Viva Suite and Office 365.
• Experience in UX design and quality control.
• Proficiency in Agile tools, sprint tracking, and software development methodologies (Agile and Waterfall).
• Proven experience in business process ownership, especially for internal platforms or enterprise applications.
• Strong background in Agile methodologies, sprint planning, and cross-functional collaboration.
• Demonstrated ability to manage end-to-end product lifecycle, from requirement gathering to deployment and support.
• Familiarity with enterprise collaboration platforms, content management systems, and digital workplace tools such as Office 365 applications, Viva Suite of Products.
• Deep knowledge about SharePoint Pages and its integration with Viva Suite or O365 products.

• Qualifications

• Bachelor’s or Master’s in Information Technology or Computer Science, Digital Communications, or a related field.
• Certifications in Agile, Scrum, or Product Management will be added advantage.