Network Operations Team Manager

2 days ago

vellore, India beBeeTeamleader Full time

Team Leadership OpportunityWe are seeking an experienced Team Leader to join our team. As a key member of our Network Operations Center (NOC), you will be responsible for guiding and mentoring your team to ensure they have the skills and knowledge needed to excel in their roles.Establish priorities and allocate tasks effectively to achieve optimal workload balance within the team.Drive professional development through training, coaching, and ongoing feedback sessions.Conduct regular 1:1 meetings, performance evaluations, and goal-setting discussions to align individual objectives with team goals.Recruit, onboard, and integrate new NOC engineers into the team to maintain a cohesive unit.Oversight of day-to-day operations is crucial, ensuring consistent monitoring, alert handling, and operational routine execution across all shifts. This includes validating and improving health checks, monitoring dashboards, and operational KPIs to guarantee the highest level of service quality.Serve as the primary incident coordinator for major incidents and oversee response efforts across shifts, ensuring accurate triage, prioritization, and mitigation actions by the team.Coordinate escalation to Tier 2/3 teams and relevant stakeholders as necessary.Lead post-incident reviews to ensure thorough documentation, root cause analysis, and follow-up action items are completed.Maintaining high service quality and driving continuous improvement requires close monitoring of team performance, SLAs, and KPIs, identifying recurring issues or operational inefficiencies, and implementing initiatives to address them.Collaborate with cross-functional teams to enhance system reliability and monitoring coverage.Recommend improvements to monitoring, alerting, automation, and NOC workflows proactively.Effective communication and reporting are essential. Provide clear and consistent updates to management regarding incidents, trends, risks, and operational status. Deliver daily/weekly operational reports to keep stakeholders informed.

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