Advanced Technical Support Professional

5 days ago


madurai, India beBeeTechnical Full time

Desktop Support Specialist Job DescriptionThis role involves providing second-level technical support for hardware, software, and peripheral issues.Key Responsibilities:Diagnose and resolve advanced technical issues escalated from the L1 support team.Install and maintain operating systems, software applications, and system updates.Perform root cause analysis to identify recurring technical problems and develop solutions.Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.We are seeking an experienced professional who can work effectively in a fast-paced environment and provide excellent customer service.The ideal candidate will have strong problem-solving skills, excellent communication skills, and the ability to work well under pressure.In this role, you will be responsible for troubleshooting break/fix issues of windows and mac computers, collaborating with the IT team on projects, upgrades, and implementations, and maintaining accurate records of work performed, issues, and resolutions.You will also be expected to provide remote support and training to junior technicians and comply with IT policies, security protocols, and best practices.



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