Customer Support Executive

3 days ago

Bengaluru, Karnataka, India Gokyo Outdoor Clothing & Gear Full time

Job Title: Customer Support Executive

Location: Malad, Mumbai

Candidate Location: Mumbai, India

(Only candidates from the Western Mumbai Suburbs should apply)

Job Type: Full-Time

(No Work From Home Available)

Experience Required: 2–3 years

About Us:

Gokyo Outdoor Clothing & Gear is India's Own Outdoor Clothing Brand, dedicated to providing high-quality gear for outdoor enthusiasts. Explore more about our Vision, Mission, and the adventures that inspire our products at www.gokyo.in & Join our community of adventurers on Instagram at @gokyo.in

About the Role:

We are looking for an experienced and proactive Customer Support Executive to join our team. The ideal candidate will handle customer queries with empathy and efficiency, ensuring a smooth and positive customer experience. You will also be responsible for follow-ups, data management, and contributing to overall operational excellence.

Key Responsibilities:

Handle customer inquiries via phone, email, WhatsApp, and social media

Resolve issues promptly while maintaining a positive and professional attitude

Maintain accurate customer records using Excel and internal tools

Ensure timely follow-ups and status updates to customers

Coordinate with internal departments (logistics, warehouse, sales) for quick resolutions

Track complaints, returns, and exchanges efficiently

Suggest process improvements for a better customer service experience

Prepare daily/weekly reports for management review

Qualifications:

Bachelor's degree in any discipline

2 to 3 years of relevant experience in customer support or service roles

Requirements:

Fluent in English (spoken and written)

Excellent communication and interpersonal skills

Proficiency in MS Excel (data entry, filters, reports)

Strong follow-up and time management abilities

Ability to stay calm under pressure and handle multiple tasks

Prior experience in e-commerce, retail, or apparel is a plus

Note:

Interested candidates should send their updated CV, a personalized cover letter explaining why they're the right fit for this role, and their salary expectations to

venki@gokyo.in

  • Customer Support Executive|| International Chat Process

    13 hours ago

    Bengaluru, Karnataka, India 247 Customer Private Limited Full time

    Job DescriptionPosition: International Non voice Customer SupportMode: Work from OfficeShift: Rotational Night Shift (2 rotational week offs)Salary: starting 2.7 LPA to 3.8LPARoles and Responsibilities- Provide exceptional customer support through email, chat, and non-voice processes to resolve customer queries and concerns.- - Handle multiple chats...

  • Customer Support Executive

    6 days ago

    Bengaluru, Karnataka, India AUGMENTIVE BUSINESS 7 SOLUTIONS PRIVATE LIMITED Full time

    Job Description for Customer Support Executive (Voice & Non-Voice)Job Profile: Customer Support Executive (Voice & Non-Voice)Position: Customer Support Executive - Voice and Non-Voice Process - Bangalore Location: BangaloreJob Mode: Work From OfficeNotice Period: Immediate Joiners PreferredShifts: Rotational shiftsCompensation: ₹20,000–₹28,000...

  • Customer Support Executive

    3 days ago

    Bengaluru, Karnataka, India AUGMENTIVE BUSINESS 7 SOLUTIONS PRIVATE LIMITED Full time

    Position: Customer Support Executive - Voice ProcessLocation: Marathahalli, Bengaluru, KAJob Mode: Work From OfficeNotice Period: Immediate Joiners PreferredShifts: Rotational shifts.Compensation: ₹20,000 CTC (₹16,000 take-home).Job DescriptionWe are hiring dynamic and customer-focused Customer Support Executive - Voice Process to join our...

  • Customer support executive

    18 hours ago

    Bengaluru, Karnataka, India Nubra Full time

    Job Description – Customer Support Executive (Broking / Trading Industry) Location: Bengaluru Experience: 3–5 years Industry: Mandatory – Stock Broking / Securities / Trading Firms About Nubra Nubra is a SEBI-registered stockbroker and next-gen trading platform designed for active traders. We specialize in low-latency execution, real-time...

  • Customer Support Executive

    3 days ago

    Bengaluru, Karnataka, India Transformative Learning Solutions Full time

    Job DescriptionOur Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive. Your main goal for this role will be to provide excellent customer satisfaction to the customers.As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints...

  • Customer Support Executive

    3 days ago

    Bengaluru, Karnataka, India Transformative Learning Solutions Full time

    Job DescriptionOur Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive. Your main goal for this role will be to provide excellent customer satisfaction to the customers.As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints...

  • Customer Support Executive

    4 weeks ago

    Bengaluru, Karnataka, India Healeo Nutrition Full time

    Company : Healeo Nutrition Location : Remote Work Timings : 9:00 AM – 6:00 PM, Monday to Saturday Job Overview Healeo Nutrition is seeking a proactive and detail-oriented Operations & Customer Support Executive to join our dynamic team. The ideal candidate will be responsible for ensuring prompt and professional communication with our customers while...

  • Customer Support Executive

    3 weeks ago

    Bengaluru, Karnataka, India Healeo Nutrition Full time

    Company: Healeo NutritionLocation: RemoteWork Timings: 9:00 AM – 6:00 PM, Monday to SaturdayJob OverviewHealeo Nutrition is seeking a proactive and detail-oriented Operations & Customer Support Executive to join our dynamic team. The ideal candidate will be responsible for ensuring prompt and professional communication with our customers while supporting...

  • Customer Support Executive

    17 hours ago

    Bengaluru, Karnataka, India Nubra Full time

    Job Description – Customer Support Executive (Broking / Trading Industry)Location: Bengaluru Experience: 3–5 yearsIndustry: Mandatory – Stock Broking / Securities / Trading FirmsAbout NubraNubra is a SEBI-registered stockbroker and next-gen trading platform designed for active traders. We specialize in low-latency execution, real-time market...

  • Customer Support Executive

    9 hours ago

    Bengaluru, Karnataka, India Nubra Full time

    Job Description – Customer Support Executive (Broking / Trading Industry)Location: Bengaluru Experience: 3–5 yearsIndustry: Mandatory – Stock Broking / Securities / Trading FirmsAbout NubraNubra is a SEBI-registered stockbroker and next-gen trading platform designed for active traders. We specialize in low-latency execution, real-time market...