Delhivery Limited | Director of Operations

1 week ago

mumbai, India Delhivery Limited Full time
  • Ensures end to end smooth running of First mile and last mile logistics operations for the zone/area
  • Responsible for all the SLA’s & TAT adherence committed to various clients/customers
  • Handles the continuous improvement projects w.r.t., cost service and employee productivity
  • Network level planning RCA and CAPA: Identifying problems- Using data and information carrying out analysis - Action plan - Implementation – Following up and monitoring action plan
  • NSL application and their importance
  • Unit ergonomics for managers/ new joiners and there training needs for overall development
  • Visit all centers of AOR - Increase overall worker/business partner pool; other worker groups at SCs Technology/Innovation/Process simplification
  • Champion the design and implementation of equipment at the Last Mile and within SCs to reduce effort for staff/off rolls
  • Achieve SC On roll CPK targets for loads handled from SCs
  • Achieve Own Vehicle Utilization targets at PAN India Level Achieve SC Incentre productivity, Improve space throughput of SC network
  • Close coordination with fleet team & Business partners to enforce capacity plan
  • Identify Issues / Risk Matrix, and raise “alerts” / “flags” as-and-when required and drive for closure
  • Arrange meetings with cross functional teams and resolve the issues on time
  • Assist the Director Operations in developing communications protocols, processes, workflows & improvise same and implement, in coordination with other ground team members.
  • Monitoring security parameters across region and ensures no unlawful activity occurs


Person Specifications- Skillsets/Education:


• Educational Background - MBA (Premier college) with 3-4 years of experience / B.Tech. (Premier College) - 7-10 years of experience

•Functional Skills - Vendor Management, Project Management (Any relevant certification will be added advantage)

• Experience - 7-10 years. Relevant exp in Logistics/ Manufacturing industry Experience in Line haul Scheduling and experience working with a 3PL providers & carriers

• Behavioral Skills - Good communication and analytical skills Excellent customer service skills in the areas of problem-solving, task

prioritization and follow-up.

• Ability to work well in a team environment.

• Collaborate with internal and external resources in order to gain credibility with senior management.

**Looking for Marathi speaking individuals only**

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